Collaborate with cross-functional teams—including Customers, Client Service Partners, Molecular Oncology Specialists, and Regional Business Directors—to deliver exceptional customer support and satisfaction.Proactively introduce and promote Caris solutions (e.g., Molecular Intelligence testing, technology interfaces, physician consultations) through regular, targeted customer outreach.Execute strategic customer retention initiatives, “adding value” to existing relationships and driving incremental sales growth.Assess current and prospective client sites to develop customized strategies that enhance revenue, optimize costs, and increase productivity.Present and demonstrate Caris technology solutions, ensuring clients understand their clinical and operational benefits.Maintain consistent communication with MOSs, Client Services, and management, sharing client insights, success stories, and best practices to improve overall service delivery.Utilize CRM tools to provide timely and accurate customer updates and value-driven information.Stay current on competitive products, services, technology solutions, and reimbursement/billing issues, leveraging industry knowledge to bolster competitive positioning.Establish open lines of communication with key account stakeholders, promptly addressing concerns and escalating issues when necessary to maintain high customer satisfaction.Properly manage all assigned company assets and adhere to documentation requirements, including submitting travel itineraries, expense reports, and monthly activity reports on schedule.Consistently demonstrate a robust understanding of molecular profiling technologies and competitive strategies through ongoing training, marketing materials, and practical experience

Over 12 years of experience building relationships and educating healthcare providers, fostering trust to promote new service offerings and drive growth within healthcare networks. Established strong partnerships with healthcare professionals to achieve clinical goals and influence the adoption of specialized services through targeted outreach.Developed strategic outreach programs that significantly increased patient referrals and physician engagement with advanced care solutions. Cultivated relationships with influential referral sources, collaborating with Xarelto and Eliquis drug representatives to leverage competitive intelligence and improve patient outcomes through close monitoring.Applied advanced training techniques to maintain service continuity during staffing shortages, ensuring optimal patient care and seamless operations. Provided valuable clinical insights from interactions with approximately 5,000 patients annually, enhancing internal processes and informing strategic decisions.Led the transition to EPIC EHR systems as an Epic SuperUser, optimizing data integration and streamlining workflows for smooth transitions. Partnered with medical leadership to implement evidence-based policies and procedures, ensuring compliance with regulatory standards.Analyzed market trends and used data analytics to align service offerings with specialist needs, supporting business development and growth. Experienced in facilitating patient access to life-saving medications through hubs like CoverMyMeds, managing prior authorizations and appeals processes with precision.Conducted clinical reviews, achieving a 96% completion rate and meeting high standards of accuracy and compliance. Expertly managed regulatory audits, addressing quality concerns and ensuring compliance. Developed yearly competency exams and provided clinical education to 15-25 patients daily, tailoring communication to diverse audiencesMentored new hires, fostering a culture of continuous improvement

Cultivated and managed relationships with real estate investors and business clients, consistently exceeding annual key metrics while enhancing customer satisfaction and retention through personalized service and attention to detailConducted in-depth market analysis, identifying investment opportunities and emerging trends to capitalize on profitable real estate ventures, driving increased sales and profitability for business clientsNegotiated and closed complex contracts with investors and business partners, ensuring full compliance with legal and financial regulations, while maintaining long-term professional relationships throughout the transaction processDeveloped and executed strategic marketing plans for property listings, targeting both individual buyers and investors, resulting in increased visibility, faster sales, and maximized revenue potential for business clientsExecuted targeted outreach campaigns, including cold calling and prospecting to generate leads from investors, successfully converting prospects into repeat business clients and driving consistent sales growth

• Filled and processed prescriptions at a high volume ~300-450 prescriptions daily• Vaccinated patients daily during Flu season at many stores.• Concentrated on fostering patient loyalty through consistent high-quality service.• Liaised with local physicians’ offices.• Responsible for billing charges in accounting.• Responsible for and managed a staff ranging from two to six technicians.• Addressed call outs and “no shows” on a daily basis with staffing.