Kenneth Larmer Email & Phone Number

Dublin, Ireland

STRATEGY• Develop and implement company’s ICT strategy including business-critical production systems, communications, collaboration, security, and telephony. • Collaborate closely with COO, CFO, RVPs, directors, and management to propose, negotiate, build agreement, and deliver ICT projects and objectives. • Recognised for role and contribution in the organisation’s dynamic cloud migration. CHANGE MANAGEMENT • Proven track record of leading change on an individual, team, and organisational level.• Expertise in initiating, leading and managing technology-led change and technology adoption. • Extensive experience working as trusted advisor at senior management level on business-critical, change management challenges, and influencing effectively at different levels. • Worked with COO, CFO, directors, and key stakeholders following corporate acquisitions to create and deliver integration and onboarding strategy.TECHNICAL PROJECT MANAGEMENT• Champion automation and efficiency gains, working with key stakeholders within the organisation to develop and deliver solutions.• Delivered numerous technical solutions (e.g., AWS transition, DNS migration to Oracle Cloud, Client and Vendor portals, developed blended e-learning resources) organisation-wide based on specific business requirements. • Enforced and developed guidelines and policies for security, and threat management. RELATIONSHIP MANAGEMENT• Successfully manage and foster key third-party vendor relationships to ensure the delivery of services to meet contracted requirement.• Proven track record of managing and directing third-party IT vendor to deliver IS requirements across the organisation. • Proven ability to deal with complex stakeholder relations and mitigate conflict to deliver projects on time.PROGRAM MANAGEMENT• Managed performance of the organisation's Quality Management System\ISO program, ensuring conformance with policy and ISO, client, internal, and regulatory requirements.

Dublin, Ireland

• Managed, motivated, and directed team members, increasing development output by 15 percent, and notably reducing service and incident request resolution times. • Created and managed Development Outsourcing Program, reducing department expense by €17k while increasing development productivity.• Designed solution for automating the development of client-facing proposals, expediting complex quote generation process, and significantly reducing errors. • Led in business analysis, design, implementation, and maintenance of solutions that met corporate business requirements.• Planned, managed, and implemented change management strategies including, system upgrades, architecture changes, and improvements within the environment.• Worked alongside executives, directors, and stakeholders to propose, negotiate, and build agreement, delivering program objectives and projects of strategic importance. • Presented program objective outputs and project status to executives and directors.

Dublin, Ireland

• Developed database to streamline and automate analysis process, reducing analysis time by 20 percent per request.• Developed multi-location purchase order databases, automating purchase order creation and delivery while improving efficiency across multiple departments. • Integrated core business-critical databases, ensuring project information was available and easily shared across the project’s lifecycle. • Deployed internal and client-facing intranet portal. • Planned and upgraded IBM Domino to Release 8.5 across multiple sites, upgraded end-user Lotus Notes client on multiple operating systems, and trained users. • Consistently maintained 99 percent uptime across IBM Domino environment, performing regular maintenance and optimisation tasks, troubleshooting Domino Server issues, and collaborating with IT areas and vendor support towards a quick and effective resolution.• Provided expert-level technical assistance for users worldwide, presented quarterly progress updates to executives and directors, and conducted intranet portal demonstrations to existing clients and new prospects.

Dublin, Ireland

• Meticulously maintained Lotus Notes end-user environment and provided prompt technical support to ensure consistent up-time and response.• Developed comprehensive user documentation in support of business-critical, Domino-based applications. • Standardised branding across all Lotus Domino databases.

Dublin, Ireland

• Designed and presented training program on bug tracking process with an emphasis on reporting accuracy, remediation, and regression steps.• Determined time requirements for key projects, recommending work design and identifying localisation issues.• Prepared files pre- and post-translation.• Promptly rectified technical support issues for clients, translators, project managers, and account managers.• Consistently communicated with engineering and project management staff on project progress and issues as they arose.

Dublin, Ireland

• Held lead role in managing QA assignments on two significant projects. • Participated in daily, weekly, and monthly meetings with clients and internal project teams.• Designed and implemented specific project test plans, ensuring timely QA workload completion. • Identified areas of improvement in project processes and worked with engineers to create automated solutions—reducing the project schedule by two weeks. • Ensured client deliverables met and exceeded quality expectations, leading to recognition for outstanding accomplishments during post-mortem meeting.