Kenneth Lavin Email & Phone Number

Los Angeles, California, United States

National Capital Region, Philippines

• Managing and maintaining SAP software systems to ensure that they are running smoothly and efficiently.• Evaluating and implementing SAP software upgrades, patches, and enhancements.• Monitoring SAP system performance and troubleshooting issues as they arise.• Managing SAP user accounts and security settings.• Collaborating with other IT staff, end-users, and management to define and prioritize SAP system requirements.• Providing training and support to end-users on SAP system functionality.

National Capital Region, Philippines

• Mentoring and coaching junior marketing staff, providing guidance and support to help them grow and develop their skills.• Perform initial checking on the marketing team's works and conduct necessary revisions to produce the final output.• Planning and executing advertising and promotional campaigns across various channels, such as social media, email, and website.• Collaborating with the creative team to develop marketing materials, including print and digital collateral, videos, and presentations.

National Capital Region, Philippines

• Creating and designing visual concepts, graphics, and layouts for various projects, including print and digital media.• Collaborating with cross-functional teams to understand project requirements, objectives, and timelines.• Creating designs that are visually appealing, on-brand, and meet project requirements.• Managing multiple design projects simultaneously, ensuring that each project meets its deadline and budget.• Maintaining a high standard of design quality and consistency across all projects and media.• Managing website content, including images, videos, and written copy, to ensure that it is up-to-date and accurate.• Ensuring compliance with legal and regulatory requirements related to the website, such as data protection and privacy regulations.• Managing and optimizing the online store, ensuring that products and services are displayed correctly and that the customer experience is seamless.• Monitoring and managing inventory levels to ensure that they meet customer demand and align with overall business goals.

Philippines

• Providing technical assistance and support to customers experiencing technical problems with software, hardware, or other electronic devices.• Troubleshooting technical issues and providing guidance and support to customers to help them resolve their problems.• Escalating complex technical issues to senior technical staff or management as needed.• Documenting customer interactions, technical issues, and solutions in a ticketing system or other databases.• Maintaining a positive and customer-focused attitude, and delivering exceptional customer service in all interactions.