Kenneth Marlou Legaspi Email & Phone Number

Pasig, Ncr, Ph

Quezon City, National Capital Region, Philippines

SYSTEM ADMINISTRATORMicrosoft Dynamics: User management (modify info, status, group updates).Volare: User/team/access management; campaign setup (predictive/broadcast); automation and template creation (SMS, Email, HTML); report extraction and bulk recordings.Genesys & ViciDial: User/account management; monitoring (calls, queues, dashboards); campaign/workgroup management; reporting and call recording extractions.Active Directory: User/group management (creation, deletion, password resets, troubleshooting).FortiGate Firewall: Policy management, VPN setup, and monitoring.Microsoft Azure & 365 Admin: User account creation, modification, resets, and monitoring.Diafaan SMS Server: SMS blasting and inbound SMS extraction.IT SUPPORTDesktop Support: Troubleshoot hardware/software/network issues; install/configure devices; provide remote support (Anydesk, Rustdesk, TeamViewer, RDP).Technical Support: New hire account setup, technology testing, and case management.Inventory & Ticket Management: Track IT equipment inventory and monitor tickets (Atlassian/Redmine).Automation: CMD/PowerShell scripting.DATABASE & MONITORINGDatabase Management: SQL-based data extraction (MS SQL, MySQL Workbench, Databricks).Monitoring: GSM Gateway, CCTV, Grafana (productivity), and system logs.Multimedia Editing: Video/image editingTOOLSCRM/Dialer: Volare, Dynamics, ViciDial, GenesysIP Phone: Sip Softphone, Linphone, Microsip, ZoiperDBMS: SQL Server Management Studio, MySQL Workbench, DatabricksRemote Desktop: TeamViewer, AnyDesk, RustDesk, RDPMonitoring: FortiGate, CrowdStrike, Grafana, GSM Gateway, HIKVision, PowerBIAdmin Tools: Microsoft 365 Admin, Active Directory, Azure Portal, Visual Studio, ProxmoxEditing: Photoshop, Premiere, CapCut, CanvaScripting: CMD, PowerShell

National Capital Region, Philippines

• Project Maintenance Monitoring• Project Update report Summary• Talent Scouting• Scouting Unsellable Inventory• Sale Activity Report• Collaterals Inventory• Budgeting and purchasing of collaterals and materials• Overseeing of Tarpaulin Installation and other marketingcollaterals• Video (camera or drone shots) and photo taking• Email HTML Layout• Project research for getting the process on permits andother needed materials• Searching for different suppliers• Multimedia Editing / Layout for project update,invitation, Logo or other needed materials foradvertisement• Computer Assembly/disassembly• Printer/computer hardware and softwaretroubleshooting• Google form and google Excel auto email replyconfiguration

Philippines

• Resolving player-related bugs and issues through the utilization of provided tools• Offering support to players regarding purchase inquiries, account-related matters, gameplay questions, and violationreports• Conducting investigations into players' accounts to identify instances of abuse or rule violations within the game• Providing guidance, support, and training to colleagues• Transmitting daily reports to the upcoming shift

Philippines

• Diagnosing and resolving various computer-related issues• Deploying software and hardware installations• Conducting equipment maintenance and repairs• Identifying and implementing suitable security protocols• Delivering on-site or remote technical support through various communication channels (phone, email)• Assessing client requirements for images/videos and executing necessary edits or manipulations to meet theirspecifications.• Designing customized photo layouts tailored to the unique preferences of each client.• Editing raw footage content to produce high-quality films and videos.• Executing comprehensive editing tasks encompassing the integration of music, sound effects, and storyboarding.