Facilitate Independent Software Vendors (ISVs) in the development of their solutions or applications. I specialize in leveraging Microsoft products such as Azure, Dynamics 365, and Power Platform to assist ISVs in crafting robust and innovative solutions. Assist ISVs through the process of publishing their solutions on Microsoft marketplaces, including Azure Marketplace and AppSource. This involves a comprehensive understanding and utilization of all available options within these marketplaces, ensuring a seamless and successful integration of their offerings.

Provide comprehensive technical support and consulting services to high-level customers and partners in the successful implementation of the "Dynamics 365 FO" software-as-a-service solution. This involves solving technical issues by leveraging telemetry analysis, applying problem solving expertise, critical thinking, and efficient case management. Foster close collaboration with escalation teams, development teams and account managers to ensure quick and efficient resolution of issues.• Experience on configuration and set up of the application, such as data management processes (BYOD, import, export, recurring jobs, Dual-Write), email providers, workflows, batch jobs, PowerBI reports, Lifecycle Services, application updates and general operation of the application.• Part of the "Advanced Cloud Engineering" team, a high-level support program for S500 clients. I provided critical support within the established deadlines, successfully reducing the impact time on the customer operations.• Solved customer technical issues within service level agreements through consistent use of the DDX capabilities such as first quality response, timely communications, expectation setting, and case documentation.• Created detailed documentation of technical processes by gathering information from various sources and centralizing it in a shared location. This facilitated timely access to information for organization members worldwide.

Provide Azure Cloud technical support for Virtual Machines and VM Scale Sets, offering expertise in troubleshooting performance and connectivity incidents. Configure network security rules and effectively manage resource migration. Implement high availability mechanisms through the deployment of Availability Zones and Sets.• Delivered an easy and connected end-to-end customer experience, collaborating across teams to minimize hand-offs and speed-up resolutions.

Provide comprehensive support to customers and partners in addressing application-related issues involving various areas such as application performance, Lifecycle Services, modules and workspaces, data migration, and application integrations.• Designed and executed a comprehensive training and coaching program for the staff, with the objective of improving their skills and growth opportunities. Through training and follow-up sessions, I ensured that the support team provided quality service that met business needs and offered effective solutions to customers.

Lead and supervise the functions of the Materials Quality and Metrology departments, assuming leadership responsibilities. Actively contribute to analysis, research, and development initiatives. Employ RCA (Root Cause Analysis) techniques to identify and resolve problems, implementing action plans in accordance with the quality management system.• Minimized the economic and operational impact of the company by reducing the number of raw materials held in the warehouse, through effective coordination with the relevant areas and national and international suppliers, efficiently managing the corresponding claims.

Manage the implementation of verification and compliance procedures for measuring equipment. Ensure compliance with quality standards in internal procedures and documentation.• Led the standardization of the equipment verification process, through the creation of procedures and staff training, in order to ensure compliance with quality standards.• Collaborated in the process of contracting new calibration services providers, which allowed to reduce calibration costs by more than 30%.

Provide installation, calibration, maintenance, and training services for measuring instruments, ensuring optimal performance and accuracy. Actively contribute to the brand positioning project of “Micro-Vu” vision measuring systems in both national and international markets.• Participated in the brand positioning project in the national and international market of "MicroVu" vision measurement equipment, providing consulting, calibration, maintenance and training services to different companies, in order to automate their measurement procedures and reduce their operating times.