Negotiating with carriers on freight cost ratesMeeting with carrier representatives to discuss shipping solutionsScheduling less-than-truckload, truckload, flatbeds, and hotshots to meet customers delivery expectationsReviewing costs and sourcing new carriers to use for shippingSourcing vendors for products and parts stocked in inventoryOracle & Netsuite WMS ImplementationCommunicating with customers via phone & emailEntering POs for customer orders.Coordinating with the warehouse team to prioritize ordersReceipt and cycle counting of inbound shipments

Lead the client onboarding process with contract + invoice delivery, building and maintaining client portal sites, and connecting them with their Account Manager.Conducting payroll, receipt of sales, and company balances. Managing and sharing company files to appropriate clientele and staffManaging, editing, and updating company website as well as client facing WIX portalsPlanning meetings and eventsManage and maintain inventory & suppliesTechnically supporting executive staff as well as plannersDrafting digital art designs for client vision with Photoshop & Procreate

Nurture relationships with manufacturing plants and freight carriersLead daily initiatives with department leadsUpdate and maintain TMS and SAP softwareMonitoring inventory levels and addressing backordersCommunicating with the purchasing dept. on inbound inventoryCreate and enforce SOPs & best practices for plant ordersConducting cycle counts and inventory management with manufacturing plant teamsFulfill work based on strict deadlines

Leading baristas in deployed roles in order to best serve customersHandling cash deposits and counting safe cash amountsPulling food for thawing in AM/PM based on order needsConducting daily inventory counts of productManaging scheduled lunches and breaksPlanning performance with team for store promotionsFulfilling barista roles as needed

Nurture relationships with clients and carriersRepresent company management in client meetingsDrive client experience from order entry to delivery of productLead daily initiatives with department leadsPrepare and send customer billing monthly, investigate and correct errors & disputesUpdate and maintain TMS and SAP ERP softwareMonitoring inventory levels and addressing backordersConducting cycle counts as needed as well as annuallyUtilizing vendor portals such as Amazon Vendor Central, Dicks Vendor Portal, etc.Printing necessary routing labels and ensuring packaging meets client standardsProactively identify problems and implement appropriate solutionsCreate and enforce SOPs & best practices for client ordersManaging employees' time cards and time off approval, annual reviews, & developmentProcess bills or invoices, accounts payable with carriersParticipate in special projects, as needed

Responsible for ensuring timeliness and quality of work that is delivered to assigned clients. Manage all tasks aimed at achieving client goals by promised deadlines. Work with support departments to put processes in place aimed at preventing and resolving client obstacles.

Coordinated domestic and international less-than truckload shipments. Managed shipments to clients specific requirements. Ensured carriers were selected based on cost and delivery objectives. Communicated with customer service on returns, tracking, and shipping info. Designed custom bar-code labels for clients, trade shows, and converting warehouse system to RF scanners.