Michael Goeres Email & Phone Number

Rochester, Ny, Us

Rochester, New York Metropolitan Area

Rochester, New York Metropolitan Area

Henrietta, New York, United States

Brockport, New York, United States

Sales associate focusing on wireless, TV, internet products and phone service. Addressed customers questions regarding pricing of services, billing, payments, equipment exchanges, pickups/returns and technical and customer service related questions.

Pittsford, New York

Conducted reviews of bank customers, individuals and entities, owners, Boards of Directors, and executives and transactions presenting the highest level of complexity and risk to determine appropriateness. Researched and investigated the background of transactions, individuals, business entities, organizations and locations to identify and mitigate associated sanctions, credit, financial crimes, and reputational risks and thoroughly documented findings. Reviewed and analyzed due diligence data from a variety of sources to determine overall risk. Screened customers, prospects and transactions against various regulatory reporting lists and regionally based sanctions watch lists. Evaluated risks to determine permissibility under sanctions regulations and BSA / AML regulations.

Pittsford, New York

Performed a variety of loan documentation duties on complex loan packages to ensure compliance with company policies and procedures for loan products.Communicated the status of the loan application with the clients, mortgage consultant and advised them of any additional information that would be needed to submit the loan application for review. Performed a complex review of all submitted client documentation for FHA 203k (Streamlined and Full), agency and non-conforming renovation home loan applications. Addressed all questions regarding the process and communicated the loan decision to the client and went over closing procedures.Provided guidance and training to other loan documentation team members.Received awards for 100% Customer Loyalty (Dec 16 to Feb 2017) and Quality for December 2016 met/exceeded funding goals for April 2017

Rochester, New York

Served as the primary contact for customers during the loan modification/loss mitigation process. Verified client's financial data for accuracy prior to submission to the underwriting group. Worked closely with all investors (Fannie Mae, Freddie Mac, VA, USDA, FHA, Private and Asset) and reviewed files to insure compliance and all policy guidelines were met. Processed 1st/2nd liens, HELOC's, Chapter 7/13 bankruptcy and unemployment forbearance clients. Communicated underwriting decisions to the customers and monitored their trial plan for adherence and completion. Once the trial plan was completed I would go over final modification docunents with the client to make sure they understood the terms of their new mortgage.Trained new hires and assisted in their training and development.Received CAST award for 12/2010 for exceeding monthly goals (108%) and demonstrating compassion, accountability, service and teamwork.Received Mortgage Banking Keys Recognition award for Q3 and Q4 2014, Q1 2015 (x3) and Q2 2015 (Received SPOT award for dealing with an escalated customer service issue)

Batavia, New York

Created action plans in regards to meeting sales goals, controlling costs and making sure customers are receiving the best possible experience.Performed opening/closing duties of the kiosk including safe deposits, inventory counts, cleanliness of sales floor, making sure that security and demos were working properly.Reached out to small business customers in regards to adding additional lines, offering additional services and addressing billing issues.

Syracuse And Greece, New York

Completed training and orientation for new employees.Oversaw all daily departmental operations, assisted sales staff to maximize their selling potential as well as resolving customer service issues.Reviewed all opening/closing procedures to confirm completion and to make sure all products were ready for customer demonstration.Top producer for the Northeast region totaling over $8,000,000 in sales from November 2004 to February 2009.

Syracuse, New York

Henrietta, New York

Created the Nike in-store brand experience to achieve sales goals through excellence in sales, provided enhanced customer service through superior customer engagement and provided product management through directed merchandising presentation execution.

Henrietta, New York

Assisted leadership in maintaining store standards for customer service, sales goals, inventory, merchandising and addressed escalated customer service issues.

Henrietta, New York

Responsible for maintaining department standards for customer service, sales goals, inventory, merchandising and training of new employees.Top Sales producer from May of 2001 till February 2003.Received numerous positive customer service awards.

Henrietta, New York

Assisted customers by providing a best in class experience by addressing their footwear needs. Answered customers questions regarding product knowledge, fit and also offered additional accessories to maximize their buying experience.Top Sales producer from May of 2001 till February 2003.Received numerous positive customer service awards.