▫ Continuously drive improvement efforts with the goal of reducing the cycle time of selling hardware to support the programs in meeting or exceeding scheduled sale and delivery times ▫ Create, maintain and improve a process map of the sale process from factory complete to delivery used in the training of over half a dozen newer Program Quality Engineers ▫ Perform hardware defect analysis and collaborate with a team of engineers and management to appropriately manage and disposition defective hardware▫ Lead weekly non-conformance discussions with the purpose of driving the inventory of defective hardware down

▫ Aided in student learning and retention through the implementation of practice sets and homework assistance▫ Collaborated in a small team of tutors to provide extensive exam preparations to empower students to succeed

▫ Worked in a fast-paced environment to deliver a timely and quality experience in accommodations to pilots▫ Continuously improved efficiency through the development of better note-taking skills and time management