Kenneth Montgomery Email & Phone Number

White Plains, New York, Us

As a member of the CIO Leadership Services team, I provide strategic, budgetary and operational guidance to our customers. Customers include a variety of industries but primarily focused on healthcare. Clients sized from small to medium enterprises. AnatomyIT is a $50M+ Managed Services Provider supporting over 35,000 endpoints. We are nationwide and growing, let us know how we can make your life easier!• Improved strategic planning through creation of road maps, strategic plans and interfacing with client executive leadership• Restored customer confidence through focused operational and strategic leadership leading to retention of a $1.5m ARR client• Improved customer cyber maturity scores by 20% while removing risks, through focused efforts on key security processes• Led recovery efforts with multiple support teams on at-risk clients, ensuring their maintained their relationships• Helped build critical scorecard framework and utilized to analyze customers, indicating areas for improvement• Created processes and performed root cause analyses to correct long standing issues and improve customer satisfaction

Naples, Florida, Us

As Director of Technology services (Infrastructure) for a large two-hospital regional healthcare system in Southwest Florida, I supported a variety of locations and teams. • Supplied project management and leadership for critical infrastructure projects leading up to EPIC go-live success• Converted and reduced printer fleet, leading to cost reductions• Implemented operational expenditure planning, leading to a 10% initial savings• Worked closely with leadership on the 100-day workout/cost reduction plan leading to increased savings within the department• Led team working on data center migration effort, leading towards a 30% cost reduction• Guided team in processes and root cause analysis to reduce overall ticket volume and improve customer satisfaction• Built and improved root cause analysis process for infrastructure• Led team of 3 direct and 30+ indirect reports, helping make department shine

Naples, Florida, Us

Worked closely with a global team to provide a stable environment to support manufacturing, distribution and medical education environments. Provided both strategic and operational leadership to team covering network and security (including Data Transport, Security, Wireless and other areas as needed). We protected our manufacturing environment while supplying both high levels of uptime and high levels of customer satisfaction!Projects included expansion into the Australia/New Zealand region, coordinating VPN capabilities for Covid-19 response, ransomware attack mitigation and response, multiple new global construction projects, equipment refreshes, management of both contract and permanent resources globally, road-mapping of IT projects and resources, building a service catalog and much, much more.

Nashville, Tn, Us

Led an agile team of Network and Telecom professionals in providing both excellent customer service and business-oriented design to support a fast-growing enterprise. My Telecom team provided telephony services for major call center activities, support for internal and remote workers as well as supporting IVR, call recording and other technologies. My network team worked closely with the business to ensure uptime for our websites, sales, customer service and call center teams. New technologies were weighed against business needs and solutions that made both economical and functional sense were implemented to ensure network viability. Focused on major efforts around network redundancy, redesign of customer facing internet infrastructure, extension of telephony solution to a partner organization (becoming a service organization in the process) and updating important technology infrastructure.

Franklin, Tn, Us

October 2016 - November 2016: Manager of Database Engineering, Coordinator of DAR Divestiture Run Book for standardized Upgrade OperationsJune 2016 - October 2016: Manager of Database Engineering, Manager of RMSE (Reporting and Management Systems Engineering)* Continued leadership of Database Engineering team * Leader of Service Assurance* Reorganization tasks and role as active member of initiative failure prevention group * Continue close interaction and work with CTOMay 2016 - June 2016: Manager of Database Engineering, Interim Manager of Facility Project Team*Lead Database team for development of Engineering Standards*Champion true Product Ownership among team members*Running Facility Project Team managing facility infrastructure projects for 190+ facilities, during tenure ran up to 87 concurrent project efforts*Driving results to ensure projects executed effectively and efficientlyAugust 2015 - May 2016: Manager of Solutions Engineering and Database Engineering, Spokesperson for CTO Office*Developed work intake process and procedures*Provided leadership and guidance for facility and corporate efforts*Acted as spokesperson for CTO, representing his organization in multiple efforts*Led infrastructure team for large divestiture effortMay 2014 - August 2015: Infrastructure Engineering and Operations Manager, CHS14*Led Engineering and Operations teams in support of 70+ hospitals nationwide*Provided oversight and implemented ITIL practices across organization, allowing teams to drive down incident numbers and provide accurate RCA documentation*Supervised team of up to 32 engineers across multiple infrastructure disciplines*Integral in providing smooth transition to after-acquisition and then later integration to new leadership*Worked closely daily with senior C-Suite leadership roles to advance the organizational goals*Completed data center migration efforts and extensive cost reductions associated with them

Supervise the global network and telecommunication systems for an international manufacturer. Support/maintain network systems (LAN and WAN) at over 100 sites globally. Position Highlights: * Completed Telecommunications Assessment of sites, indicating savings opportunities globally * Completed vendor assessments for global telecommunications integration project with instant messaging platform * Assumed Communications Manager Role, responsible for telecommunications, including mobile * Provided technical skill/completion and change management for IP address redesign * Delivered secure connectivity and support to mobile users in 3 global geographic regions (N America, APAC, Australia) * Drastically reduced costs from outside contractor support * Work closely to co-manage projects with global telecommunications provider for domestic and international deployments as well as personally perform maintenance on Cisco and Avaya systems * Discovered and resolved information gaps regarding sites across the globe * Managed technical aspects of international roll-out of Customer Contact (ININ) system, helping drive stagnated project towards completion * Upgraded systems to current revisions, reversing policy of updating only when broken * Supervised staff working on projects in international environment * Standardized network plans and move to ‘plant-in-a-box’ concept * Managed global network infrastructure reducing downtime and transitioning between vendor models

Managed the Infrastructure side of a publicly owned regional hospital enterprise. Set goals for department and managed projects to ensure those goals were met. Evaluated technology to determine if met business needs then oversaw implementation. Used LEAN processes to reduce spend and build more structure into deployment models. Some specific highlights:*Instrumental in deploying two PBX and one new VOIP system, reducing downtime and improving adoption of new technology and features*Designed, built and maintained structured cable/network environment including telephony systems for 4 major additions/renovations for hospital environment*Played a pivotal role in selection and implementation of printer management system, driving reduction in costs across enterprise*Designed and implemented remote access environment for physician access to critical systems under pressing deadline, improving methodology and compliance*Implemented, trained users and oversaw successful deployment of single-sign-on biometric based solution in a Meditech based HIS environment, improving customer experience (Imprivata)*Grew network from 300 to over 2100 nodes, all while reducing downtime and building in redundancy

Master Of Business Administration (Mba), Management

Bachelor Of Science (B.S.), Information Technology

Associate Of Arts And Sciences (A.A.S.), Electrical And Electronics Engineering