(Previously Avtec Inc) Director Of Project Management - Implementation And Business Processes
Lexington, South Carolina
Motorola (Avtec Inc.) is a leading developer of scalable, network-based VoIP voice dispatch communications systems, serving transportation, public safety, and utility sectors across North America. • Reduced system implementation time by 15% and improved quality of services by 60%, leading to a 26% increase in annual revenue by managing a portfolio of hundreds of projects across various industries such as CSX Railroad, Delta Airlines, Walt Disney World, Apple Inc, US Steel, Vermont State… Show more Motorola (Avtec Inc.) is a leading developer of scalable, network-based VoIP voice dispatch communications systems, serving transportation, public safety, and utility sectors across North America. • Reduced system implementation time by 15% and improved quality of services by 60%, leading to a 26% increase in annual revenue by managing a portfolio of hundreds of projects across various industries such as CSX Railroad, Delta Airlines, Walt Disney World, Apple Inc, US Steel, Vermont State Police, Duke Energy.• Co-authored the company's strategic plan within a specialized team leading to a 42% increase in revenue.• Increased project efficiency by 75% through initiating, planning, and executing the development of the company's 1st Project Management Office (PMO).• Improved product security by serving as a founding member of the Corporate Security Council, developing security processes, policies, and governance.• Amplified market presence by obtaining NIST 800-53 certification and NERC/CIP compliance.• Researched and Co-authored Company Business Continuity Plan using ISO 22301 and ISO 2700.• Enhanced customer experience, reduced customer support calls for service by 15% through oversight of the Training section, and developed a customer Advanced Systems Training program.• Reduced number of disparate informational platforms, streamlined standards, and established metrics leading to a significant reduction in departmental silo issues. Increased cross-functional coordination by developing a business process management system using change management methodologies via instituting a centralized system.• Generated a 38% reduction of project time during implementation by overseeing the company's most significant multi-million-dollar projects, such as the $15M CSX railroad project.• Reduced feature development time by 50% by coordinating offshore outsourced development projects, driving product requirements, and prioritizing future feature development. Show less