Kenneth Jones Email & Phone Number

Greenville, South Carolina Area

Providing software application packaging at Greenville Hospital System and delivery of those applications through SCCM; assisting with the administration and maintainence of the SCCM system, providing patch management, software distribution (500+ applications), OS deployment, and hardware/software inventory for the management of 15,000+ workstation.

Taylors, SC

Part-Time position providing musical preparation and direction for church services.

Greenville, South Carolina Area

Greenville, South Carolina Area

Managed all client support systems (imaging/deployment, updates, anti-virus, etc.); provided server administration and support, active directory and group policy management; assisted with client computer support (troubleshooting/issue resolution).

Greenville, South Carolina Area

IBM @ Michelin NA: Provided customer support for client computer issues (hardware, software, networking, etc.) at Michelin’s North American headquarters; provided technical support for a Windows 7 migration project which included client side SCCM troubleshooting.

Spartanburg, SC

• Built / maintained corporate image deployed to enterprise client computers through factory integration with hardware vendor and deployment technologies for in-house deployment / re-imaging. Provided high-level.
• Delivered enterprise-wide OS upgrade / migration from Windows XP to Windows 7 for 3,500 computers, within 8 months and with minimal downtime for end users by leading the technical planning and implementation.
• Reduced end-user frustration through elimination of password prompts and account lockouts by leading initiative to incorporate certificate authentication into corporate iPhone implementation.
• Gave additional tools to 4K email users in 2-month period through finalization of Microsoft Office Suite integration by planning / implementing corporate migration from Lotus Notes to Microsoft Outlook as member of.
• Provided recommendation for corporate standard of Windows 8 mobile computers after testing / supporting numerous computers.
• Ensured feedback was minimally influenced by unfamiliarity by providing imaging / hardware support and OS training for users testing Windows 8 touch-enabled mobile computers.

Spartanburg, SC

• File / Print Server Administrator for corporate headquarters, which included running file security, monitoring backup / recovery of data and managing network printers.
• Reduced support demands on local system administrators by overseeing print services, providing hardware support and installing patches / updates for all North and South American file and print servers.

Spantanburg SC

• Provided customer support for all issues related to client computers (hardware, software, printing and network communication).
• Restored access to shared network resources by pinpointing widespread intermittent network disruption at corporate office.
• Consistently delivered highest number of ticket resolutions per day while providing outstanding customer service

Greenville, SC

Oversaw up to 20 employees per shift, managed daily revenue, scheduled service employees and maintained budget controls (inventory, labor and operating expenses).

Greenville, SC

• Supported all technology needs for 31-unit franchise including installation / support of hospitality industry software and troubleshooting / correcting all PC and POS hardware issues.
• Provided store managers with more accuracy in cost controls by leading testing / implementation of 3rd-party database software primarily for inventory control use. Verified, entered and correlated data and contributed.
• Planned and implemented backup / file-sharing solution at franchise corporate office location

Microsoft Certified Technical Training

Master Of Music, Music Theory

Bachelor Of Music, Music Theory

Activities and Societies: Furman Singers

High School