Ken Novander Email & Phone Number

United States

Founded in 2000, BOLT® Solutions, Inc. enables property & casualty insurance carriers to offer products and services through direct distribution channels. The BOLT Platform is a Software as a Service (SaaS) offering designed to connect carriers and their agents directly to consumers and deliver the ideal and optimized experience customers expect today. The.

Northbrook

• Directed the implementation of a centralized quality control organization with an annual budget of $20M to support the Sales, Marketing, Enterprise Shared Services, and Call Center suite of 450+ technology.
• Standardized portfolio management review and governance (test deliverables by SDLC phase); implemented project visibility and control processes to create transparency on the allocation and utilization of all resource.
• Implemented a quality metrics program (organizational and performance) and established governance around the use of HP Quality Center (standardized defect containers, test case / requirement traceability, etc.)
• Optimized cost of validations to an average of 12% of development ($38.00 blended rate) through the use of a global delivery model and expanded use of non-linear vendor pricing (T&M -> fixed fee -> application based.
• Renegotiated vendor contacts into single SOWs to secure volume discounts and provide greater flexibility in allocating resources. Vendor consolidations and redefining roles resulted in offshore ratios moving from 28%.
• Implemented service automations for project intake, test environment, and test data management fulfillment.

Northbrook, IL

• Led the business analyst team accountable for defining agency technology end user requirements for Allstate’s web-based P&C policy transaction system. Direct accountability for user interface design, acceptance.
• User design led to a significant reduction in the number of misquotes, enhanced the sales process by streamlining data collection, and supported marketing initiatives through the expanded use of system generated.
• Supported agency staff growth objectives by reducing by 80% the amount of technology education required to onboard new agency support staff on policy processing systems.
• Education strategy leveraged a blended approach that included eLearning and Instructor Led options supported with online reference job aids. Curriculum components were created in the context of core agency business.
• Change management focused on the successful sunset of front-end use of legacy systems by agents and staff which was accomplished within 90 days of full regional deployment.

Northbrook, IL

Member of the leadership team that led the design, development, and implementation of a new field sales organizational structure. Direct accountability for managing the Field Sales Leader Bonus Program (1200 sales leaders) and, in collaboration with Human Resources, developed new base and incentive compensation programs for the sales organization.

Northbrook, IL

• Led business analyst team accountable for defining agency technology end user requirements for Allstate’s Sales and Retention, Integrated Lead Management, and Agency Management systems. Provided support for user.
• Agency Management capabilities provided intelligent sales and service alerts based on policy data comparisons and management reports on producer sales and marketing activities.
• Facilitated the regional implementation of each iteration of Agency CRM System and led the change management activities needed to ensure end user adoption.

Northbrook, IL

Responsible for defining the agency technology end user requirements for Property lines of insurance for Allstate’s first online AS400 agency policy processing transaction system and supported the field implementation to 25,000+ users.Initiative enabled the online entry of new business and endorsements by agents and staff, completely transformed the.

Buffalo Grove, IL

Led sales, sales support and market development for 40+ retail and neighborhood office agents in the Midwest Region. Responsible for recruiting, hiring, installing and developing insurance agents - recipient of Key Manager Award in1989

Skokie, IL

Member of the Operations Management Team responsible for the paper processing of property and casualty new business applications and endorsement transactions covering 5 states (led a staff of 60 exempt and nonexempt employees)

Bachelor Of Science (Bs), Business Administration With An Emphasis In Personnel Management

Education record