I am a Forward-thinking Data Analyst with background in Compliance, Project Management, and Back Office Management. I use LEAN Methodology to identify and target enhancements and execute solutions. I develop ad hoc reporting for business needs. I have proficiencies in using SAS and SQL. I'm known for exceptional written, oral, and strong presentation proficiencies in collaborating with teams. Some of my accomplishments are: Analyzed and implemented policy change, decreasing customer complaints by 36% Improved case management tool, verifying inventory was in line with regulatory timeframes and decreasing regulatory losses by 20% since implementation. Supported new workflow development, identifying root causes and reducing case creation by 70% during pilot phase.I am skilled in the following: Team Building and Management Compliance Management Risk Management Microsoft Office Proficient Strong Communication Skills Process Mapping and Execution Available to discuss new opportunities, please contact me directly at kennethpulliamjr@gmail.com
Solve Complex Issues Through Process Improvement | Develop And Communicate Reporting
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Data AnalystSolve Complex Issues Through Process Improvement | Develop And Communicate Reporting Oct 2017 - PresentAnalyst responsible for investigative analysis of furnishing data to determine root cause of complex issues. Responsible for providing reporting to all lines of a business.
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Disputes Team Manager (Business Analyst)Barclaycard Apr 2015 - Oct 2017Newark DelawareSupervised 40 agents in back office environment. Reported and developed key performance indicators to senior management. Delivered performance metrics in monthly, quarterly, and daily business meetings. -
Disputes FacilitatorBarclaycard Jul 2013 - Apr 2015Newark DelawareProvided guidance to staff with making decisions on difficult dispute cases. Researched and rekeyed failed financials. Approved high dollar cases and verbiage in letters. Supported new hire training and development. -
Senior Disputes AdvisorBarclaycard Jan 2003 - Jul 2013Newark DelawareAdvised cardholders of billing dispute rights through processes of regulation Z, regulation E, MasterCard, Visa, and American Express. Processed all levels of billing dispute cycle and received escalated manager calls. Provided new hire training and development.
Kenneth Pulliam, Lcs Level 1A Education Details
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Business Administration And Management, General
Frequently Asked Questions about Kenneth Pulliam, Lcs Level 1A
What company does Kenneth Pulliam, Lcs Level 1A work for?
Kenneth Pulliam, Lcs Level 1A works for Solve Complex Issues Through Process Improvement | Develop And Communicate Reporting
What is Kenneth Pulliam, Lcs Level 1A's role at the current company?
Kenneth Pulliam, Lcs Level 1A's current role is Data Analyst at Solve Complex Issues Through Process Improvement | Develop and Communicate Reporting.
What schools did Kenneth Pulliam, Lcs Level 1A attend?
Kenneth Pulliam, Lcs Level 1A attended Rowan University.
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