Kenneth Ratcliff Email & Phone Number

Mclean, Virginia, United States

Mclean, Virginia, United States

Responsible for managing 7+ million dollar volume Boutique specializing in prestigious timepieces, jewelry, sunglasses and moreConsistently exceed Boutique sales goals upwards of 30% over last years sales through client engagement and retentionHire, coach, train, and assist our team in effective selling procedures to maximize boutique’s overall growth and salesEnsure Boutique hits KPIs including making sales plan, successful customer client surveys, service compliance, privilege card (credit applications), customer capture rate, highest average sale possible and CRM client managementPartner with local clientele to create corporate sales opportunities to grow business outside of the four walls of the boutiqueOperational leader for Loss Prevention compliance in areas such as transfer/receiving completion, merchandise counting procedures, product inventory, and client service intake to ensure overall loss is minimizedBoutique Trainer in OMEGA history, selling techniques, building client relationships, current luxury trends, and social media relevanceCreate Boutique events to enhance OMEGA presence and generate sales including watchmaking events, cocktail engagements, and organizing specialty trips for top clients

New York, New York, United States

Number 1 Client Experience Surveys (Mystery Shops) in the entire OMEGA retail USA network in 2021 at OMEGA Brookfield Place

Mclean, Virginia, United States

Manage high volume luxury boutique specializing in fine Swiss timepieces exceeding $400,000 per month in volume. Mentor and train colleagues on selling luxury timepieces, operational procedures, clienteling, visual merchandising, Loss Prevention and more.Leader on the sales floor creating long lasting client relationships and exceeding personal sales goal consistently as much as 150%.

Naples, Florida Area

Inaugural leader for the new store team of the OMEGA Boutique in Naples FL. from conception by setting up the boutique, creating a client base from scratch, and forging relationships with neighboring luxury brandsEffectively met and exceeded personal sales goals reaching up to 50% of the boutique’s monthly overall sales totaling over $600,000 per fiscal year.Boutique Trainer in Omega history, selling techniques, current luxury trends, and operational procedures.Visual Lead on all merchandise placement to maximize sales and overall aesthetics to achieve maximum traffic.Created and implemented store tools and procedures used in everyday store operations to maximize efficiency in transfers, merchandise counts, and closing procedures

Estero Florida

Leader in a modern luxury Coach boutique specializing in leather goods for the sophisticated, classic, fashionable personDirectly supervised and coached a team of 8 associates on selling techniques, product knowledge, customer service, fashion trends and moreConsistent strong service leader that not only contributed to exceeding personal sales goal but exceeding the store’s overall sales goalSuccessfully organized and set up stock room to run more efficiently and effectively to set the store for success and final store closing

Fair Oaks Mall

Effectively managed a multi million dollar fashion forward boutique specializing in handbags and other merchandise for the chic, sophisticated, jet set personExceeded personal sales goals reaching 20% of the overall business and in the past year exceeded sales goal by 21%As Jet Set Ambassador, responsible for all store clienteling efforts, effective selling strategies, key performance indicator performance for all associates including units per transaction, average dollar sales, and sales per hourEffectively raised store clienteling percentage of business from 6% of total sales generated to 12% in 6 monthsOversaw store classification specialist program to ensure all departments are performing based on last years business and this years plan by implementing new strategies such as teams to ensure everyone is held accountableRecruited and trained top talent ranging from sales staff all the way up to management by networking with other stores in the mall and surrounding areas

Supervised a staff of 70+ associates in running a multimillion dollar business.Directly conducted all weekly presentation updates including new merchandise placement, manikin styling, and all markdownsCompleted reports including hiring paperwork, business reports, accounting/balancing tenders, inventory, and shipment.Staffed the business by recruiting, interviewing, and hiring the team of associates during peak seasons reaching over 70 people.

Terre Haute, Indiana Area

Directly advised 9 Panhellenic Association (PA) chapters with membership consisting of over 400 women.Co-managed the PA budget of over $15,000 used for programming, scholarship, recruitment, professional development, and sisterhood events.Created first Panhellenic Day of Service in which all 9 sororities did community service projects all across town.Coordinated 7 PA executive council members on implementing scholarship, leadership, sisterhood, membership, and administration across the three councils and the community.Prepared and facilitated new member and leadership retreats for the greek community focusing on the importance of team building, leadership, safety, and positive relationships.

Bachelor Of Science (Bs), Health Communication

Activities and Societies: Delta Chi, Student Ambassadors, Orientation

Master Of Science (Ms), Student Affairs And Higher Education

Activities and Societies: Fraternity and Sorority Life, Student Activities and Organizations, Graduate Student Association