Kenneth Bartlett Email & Phone Number

Los Angeles, Ca, Us

Burbank, Ca, Us

As the SalesOps and Technology Sr. Manager, I lead a team of developers and admins responsible for managing EP's Salesforce instance:• My responsibilities include overseeing Sales, Service, Experience Cloud, Chat, Einstein, and Tableau to ensure the platform is fully optimized for our business needs.• I hold four Salesforce certifications, including Administrator, Sales Cloud, Service Cloud, and App Developer, demonstrating my extensive knowledge and proficiency in the platform.• I work closely with cross-functional teams to develop and implement new solutions, improve existing workflows, and provide training and support to end-users.• I monitor the platform's performance, identify areas for improvement, and lead initiatives to increase productivity and efficiency.My deep experience in Salesforce management empowers me to drive innovation, streamline operations, and contribute to Entertainment Partners’ ongoing success.

Worldwide, Oo

As a Salesforce implementation specialist, I have a proven track record of implementing Salesforce solutions for clients in a variety of industries. Notable achievements include:• Implementing Service Cloud and Communities for the largest US outdoor and retail cooperative.Worked closely with the client to understand their unique business requirements and ensure a successful implementation.• Configured the platform to support their customer service operations, developed custom workflows and automation, and provided training and support to end-users.Implementing Salesforce Financial Services Cloud (FSC) for the largest US Bank.• Worked with the bank's leadership team to design and implement a comprehensive FSC solution to support their mortgage lending operations.• Led a team of developers to configure the platform to meet the bank's specific needs, integrate FSC with their existing systems, and provide training and support to end-users.• Leading an offshore development team and onshore support to replace a decommissioned legacy system with FSC for a Mortgage Lending solution.• Oversaw a team of developers and support staff to design, develop, and implement a new FSC-based mortgage lending solution for a financial services client.• Developed custom workflows and automation to support their lending operations, integrated the platform with their existing systems, and provided training and support to end-users.Overall, my experience in implementing Salesforce solutions for clients across a variety of industries enables me to bring a unique perspective to each project. I have a deep understanding of Salesforce best practices, as well as the technical expertise needed to deliver successful implementations that drive business value.

San Francisco, California, Us

• As a Sr. Principal Customer Success Manager for FinTech customers spanning Los Angeles to Phoenix, my primary focus was on ensuring the success of our customers by providing expert guidance and support throughout their journey. Some of my notable achievements in this role include:• Effectively managing the resolution of a SEV1 client issue. When a critical situation arose and a customer discovered a GO LIVE Blocker, I quickly assessed the situation and led the effort to resolve the issue. This included defining a work-around for a Salesforce/Pardot Connector issue and providing clear and concise communication to all stakeholders. As a result, we were able to turn the situation around and get the customer up and running.• Resolving a serious Data Skew escalation. In this project, I worked closely with a customer to address a serious data skew issue that was impacting their Salesforce instance. By leveraging my technical expertise and deep knowledge of the platform, I was able to provide the customer with a clear and actionable plan to resolve the issue and prevent it from occurring in the future.• Saving an at-risk enterprise relationship. In this project, I was able to provide expert guidance and domain expertise to a customer who was reluctant to migrate to Salesforce's Lightning platform. By providing insight into the benefits of Lightning and Premier+ Services, I was able to address the customer's concerns and help them understand the value of making the switch. As a result, we were able to save the enterprise relationship and continue to provide value to the customer.Overall, my experience as a Customer Success Manager has given me a deep understanding of the challenges faced by customers in the FinTech industry. I have a proven track record of providing expert guidance and support, as well as the technical expertise needed to resolve complex issues and drive customer success.

San Francisco, California, Us

• Customer Offerings: Accelerators & Services• Success Cloud Readiness & Field Success• FSC Product Partnership & Roadmap• Developed content to educate customers, partners, and prospects on new features/functionality of Financial Services Cloud.• Inspired technology teams to act on Voice of the Customer insights; influenced product improvements, releases and bug fixes by establishing a Customer Advisory Board for Financial Services Cloud.

San Francisco, California, Us

• Pre-sales & business development for Community Cloud• Customer, Employee & Partner Communities• Salesforce Services Engagement Manager & Project Manager

Armonk, New York, Ny, Us

Mobile Client Success Leader (2015 - 2016)MobileFirst Solution Executive (2013 - 2015)Client-facing, consultative and solution-based business development and sales for Worldwide Software Group. Focused on cross product sales and enablement for B2C & B2E. Drive customer engagement and project wins through POC & POT implementation around mobile platform development, security, management, and analytics. Work with internal and external business partners to sell, package and integrate IBM Software. Expertise in Media & Entertainment, Travel & Transportation, Retail, Consumer Products, Healthcare & Life Sciences and Industrial Sector (Automotive, Electronics & Industrial Products).• Facilitator for Sales Enablement Training, Top Gun Selling Essentials, Smarter Selling Academy & Sales Mastery Certification.

Teaneck, New Jersey, Us

Responsible for the design, architecture and implementation of mobile applications and services for North American clients. Supervise architects, designers and developers on strategic direction, technical interpretation of business requirements, and solutions implementation. Broad domain knowledge of mobile platforms, operating systems and development accelerators. Partner with client and account teams to bring mobility expertise to business development life cycle while serving as a mobile SME to identify, qualify and close new sales opportunities.• Designed mobile HTML solutions and FLASH conversion tools saving client over 50% of development costs by reusing assets.• Developed numerous consumer and enterprise Universal Applications for iOS, Android, Blackberry, Kindle and Windows Mobile using both native development and MEAP/MCAP technologies. • Implemented mobile COE’s and strategic roadmaps for Fortune 500 companies across multiple verticals.• Presented case studies on Augmented Reality and Gamification to entire Practice via WebEx.

New York, Us

Managed staff of project managers responsible for immersive, interactive multimedia campaigns for blockbuster studio films, award-winning TV shows and billion-dollar video game franchises. Directly accountable for resource allocation, timelines, budgets, IT and day-to-day operations. Fully responsible for all creative and technical resources and managing all milestones and deliverables.• Launched motion graphics, print and digital 360 degree media plans on two separate million-unit plus Wii video game titles (Disney Epic Mickey and Michael Jackson: The Experience) within the same month.• Partnered with media-planning and buying agencies on strategy, analysis, ROI and media effectiveness.• Designed, developed, localized and deployed HTML5 website, interactive panoramic FLASH sitemap, Joomla CMS and a rich-media banner-ad campaign for Bethesda Softworks (a ZeniMax Media Company).• Scoped, budgeted, managed and delivered augmented-reality, social media and mobile marketing campaigns for top-tier entertainment clients (e.g. Warner Bros., DreamWorks, PlayStation and Nickelodeon).

Culver City, Ca, Us

Implemented centralized Metadata Service Group (MSG) for global servicing of artwork, metadata, translated title information, and ratings associated with distribution partners including iTunes, DirectTV, Playstation Network, Microsoft Xbox 360, Netflix, and Amazon. Managed $10M+ in localization costs and more than 25+ staff in US, London, and Hong Kong. Partnered with Senior VP to educate team of 75+ on four vital stages of project management with personal focus on planning and implementation.• Increased digital TV & movie programming for streaming & downloads by adding 648 hours of new content within a 12-month period.• Saved $264K from Q2 in 2008 to Q3 in 2009 by implementing Mobixell workflow solution for transcoding.• Saved $500K+ on Crackle.com D2C programming by automating transcoding. Improved workflow efficiency and eliminated reliance on outside vendors.• Collaborated with Sony Pictures Television to deliver 100+ hours of new Animax Mobile programming to nine countries, on 11 carriers, and in multiple formats.• Boosted US mobile publisher rank 7 points to #5/50+ through a 3.67% increase of units purchased in a year. • Grew supported mobile platforms by approximately 30% in one year.

Burbank, Ca, Us

• Managed Telecom content delivery / submissions for Disney and Starwave Mobile across the US & Canada. • Oversaw matrixed staff of 40+ employees.• Directed J2ME and BREW porting / deployment of over 100 games and applications (e.g. CARS, Pirates of the Caribbean 1 & 2, Finding Nemo, Chicken Little, The Chronicles of Narnia). • Controlled distribution and supply chain management of $1M+ in monthly revenue.

• Produced international top-selling character-based titles (Crash Nitro Kart and Crash Twinsanity).• Developed multi-platform Crash Bandicoot franchise including production of 10 international versions of two Crash titles. • Managed multi-million dollar budgets, and ensured on-time delivery during strict holiday deadlines and milestones. • Oversaw production of Battlestar Galactica and met firm deadlines in coordinating game release with SyFy TV miniseries and DVD releases.

Executive Mba, Business Administration And Management, General

Master Of Business Administration - Mba, Finance And Marketing

Bachelor'S Degree, English Language And Literature, General