Kenneth Bell, Mba, Mcp, Psm I Email & Phone Number

Microsoft Intune – Cloud based computer software – Support TeamReporting: Role required a mix of data analysis, communication with stakeholders, and self-management. Built and utilized reports to monitor support ticket metrics. Used Power BI, Excel, PowerPoint, Teams Chat, and Case Buddy (Microsoft internal tool) for weekly and monthly reporting. Reduced Idle and Aged support ticket volume by 17%.

This is an ongoing personal Research project using Business Intelligence. I created a multidimensional db to analyze data. I used creative and analytical problem-solving skills to deliver complex solutions. Wrote a book about predictive analytics (self-published).

Capacity, Supply Chain & Provisioning team (CSCP) for Microsoft AzureCapacity Planning: Partnered with product engineering, supply chain, finance, data center ops, cloud server hardware and networking teams to ensure all functions act in alignment with common goals. Managed key KPI and optimized the plan for availability, revenue and cost. Managed transitions in features and offerings, as well as underlying infrastructure or hardware changes.Forecasting: Managed Demand Forecast for Azure VM solutions. Partnered with Engineering Group, Capacity Planner, Sales Team and Program Managers.

Working with the Microsoft Search Advertising (MSA) team and developing a Program Management template for a Power BI dashboard. The directive is to create a framework that can be shared with other Power BI dashboard builders and teams. Facets of the template include: maintaining the Data Dictionary and taxonomy, publishing client facing documentation, data validation and quality assurance (QA), publishing the community newsletter, synthesizing user feedback and managing support solutions.

Redmond, Washington, Us

Created and administered a Cyber Security Elearning course, scaling from 1000 to 100,000 users.

Redmond, Washington, Us

Designed a reporting dashboard for management team, improving number accuracy. Consistently maintained 90% completion.

Managed E-publishing inventory from publishers to conversion to on-site inventory.• Designed and implemented reporting system and metrics.• Managed room of 12 Web Dev’s, drove Agile scrums• Edited E-pub files using HTML and CSS.

Responsible for managing evangelism of Microsoft core products to enterprise customers. Identified and evaluated content sources. Adopted new key management metrics, and defined monthly reporting requirements. Maintained and administered two team SharePoint Sites.

Responsible for web presentation of "VOTC" Customer Feedback Reports. Developed "use case" scenarios to maximize customer usability experience, and designed testing strategies for site reliability. Designed, implemented and maintained content/asset warehouse.

Mba, Marketing

Business Intelligence Certificate, Web Developer Certificate

Web Design, Programming

Bachelor Of Science, Business/Finance

Education record