Kenneth Brady Email & Phone Number

Washington, DC, US

Washington, DC, US

Bloomington, Minnesota, US

The Managed Service Executive is a high-profile role that contributes substantially to the Business Development, Positioning, and overall Shaping of our Cloud & Managed Services line of business offerings. Responsible for all business development activities and strategic development to drive services growth. Coordinate with executive management to review.

Develop and deliver fully managed service strategies that include staff augmentation, core competency improvements, outsourcing, managed operations, and analytics. Identify and align customers’ priorities, operational needs, and business challenges into cost reductions, improved reliability, and achievable return on investments.

Lexington, MA, US

Manage the identification, operationalization, and delivery of key managed service strategic priorities. Create performance targets that provide both quality and desired outcomes. Responsible for the overall accountability of the company’s managed service requirements, collateral, catalogs, scopes of service, and pricing. Provide support to the sales.

Hanover, Maryland, US

• Responsible for driving Service Sales, Managed Services Strategies and overall operational Managed Solutions Practice across the Global Field Office. Coverage included the North American Enterprise, Service Provider.
• Exceeded sales quota. Achieved 121% of quota in 2019.
• Senior point of contact globally, driving worldwide best practices and objectives.
• Created a consultative led sales approach to grow the business.
• Provided customer Corporate and VP level thought leadership in the benefits of outsourcing operations.
• Partnered with the regional sales managers in the creation of sales funnels and opportunities.

Hanover, Maryland, US

• Led the regional coordination of a customer service management team and partners with internal cross-functional teams (Global Technical Support, Customer Focus Engineering, Deployment, RMA Logistics and Supply Chain)..
• Supported the sales teams through the bid cycle and owned all delivery issues for the customer.
• Developed strong customer relationships to grow business opportunities; resolved escalations; and improved post sales communications.
• Facilitated “best practices” among peer group and drove operational improvements.
• Proactively drove customer communication plans and operational improvement objectives.
• Provided regional services revenue forecasting and drove revenue and margin growth.

Hanover, Maryland, US

• Created corporate governance, operating procedures and program directives. Managed service and support operations and provided international leadership. Ensured profitability of business and pursued new professional.
• Managed $60M+ business unit, with full P&L responsibility for product and service deployment, technical support, customer satisfaction, and life cycle management, with a gross margin of 38%.
• Managed new business development initiatives to capture programs with a combined sale of $150M.
• Drove cost center ownership and implemented cost saving activities of $20M.
• Developed and implemented an expansion of the services portfolio to increase profitability and stabilize revenue. Expansion included network integration, professional services, multi-vendor support, software upgrade.
• Owned, managed and directed the activities of Program Management, Engineering and Installation, Technical Support, RMA Logistics, Order Management and Training.

Ms, Ee

Certificate, Lean Six Sigma - Black Belt

Bachelor'S Degree, Electronics Engineering Technology

Certificate, Six Sigma Green Belt

Associates Certificate, Contract Management