Fulfillment Manager
Current-Schedule installations for various broadband services, including Fixed Wireless, Fibre, LTE, Upgrades, Relocations, and Support call outs.-Provision, manage and monitor the Cloud ACS TR-069 Auto Configuration Server.-Plan and schedule daily tasks for field-based installers and subcontractors, providing necessary assistance.-Interact with customers, offering assistance in scheduling appointments and promptly resolving any issues.-Implement, manage, and monitor Fulfillment by Euroroute to facilitate seamless equipment delivery for fibre installations.-Prepare and deliver weekly reports to sales, accounts, network engineers, and senior management, providing updates on completed tasks and forecasting future trends and wait times.-Ensure accurate invoicing for new wireless, fibre, LTE, upgrades, relocations, and call outs.- Manage, port, and create new phone/VOIP services using the BiCom PBXware telephony platform.- Maintain efficient warehouse stock management, including ordering necessary equipment and supplies.- Fulfill the role of GDPR Officer, ensuring compliance with data protection regulations.