Kenneth Riggins Email & Phone Number

Mcdonough, Ga, Us

Atlanta, Georgia, United States

• Manage Microsoft 365 environment (Azure AD, Exchange, Teams)• Remote device management of Apple devices via Jamf Pro• Administer Proofpoint email security platform• Administer FileMaker database and provide support for staff and external sister organizations• Administer Avaya IP Office phone system• Administer Cloudflare platform• Install/upgrade/remove server and endpoint device software• Manage and troubleshoot internal network including computers, printers and mobile devices• Investigate, recommend and implement data migration, back-up and recovery strategies• Manage domain DNS, SSL certificates and software subscriptions• Plan and execute on-boarding/off-boarding of technology and credential access for employees• Factory reset computers and devices for decommissioning• Attend vendor continuing education classes to learn best practices for technology implementation• Manage and support multiple AMX, Tascam, Poly Audio/Video conference systems.• Train staff to use assigned technologyProject Management Responsibilities and Accomplishments:Responsible for researching, evaluating, recommending, and implementing IT infrastructure.• Comcast circuit consolidation, this doubled our fiber bandwidth• Cisco Meraki mGig switch and WiFi-6 infrastructure upgrade• Jamf Pro and Apple device refresh • Customized FileMaker database development for multiple independent organizations

• Patched A/V Suites via AES/ SDI/ Composite/ Component patch bay for edit suites.• Performed HD and SD conversions via Blackmagic Design Teranex.• Managed file backup of digital assets.• Fulfilled digital beta cam/ DVD/CD/ beta SP/HDCAM SR duplication requests• Troubleshot hardware/ software Apple and PC computers.• Organized and worked with raw footage from multiple cameras and sources.

Atlanta, Ga

• Offered excellent customer service by phone and in-person by actively listening to customers' needs and concerns.• Led customized product training sessions for customers.• Conducted personalized shopping sessions for customers.• Provided troubleshooting of mobile devices, computers and accessories.• Referred unresolved customer grievances to designated departments for further investigation.

Atlanta, Ga

• Troubleshot Windows and Linux servers.• Supported SSL, DNS, hosting, e-commerce and e-mail issues.• Trained clients to use e-commerce and site builder tools.• Answered incoming calls and support emails.• Escalate, monitor, and track problems via ticket system.

Atlanta, Ga

• Provided tier-I network outage investigations for NOC.• Set up and performed test activities.• Supported ADSL/SDSL, cable and satellite customers.• Troubleshot circuit issues with ILEC/CLEC vendors.• Manually provisioned ADSL/SDSL circuits.

Atlanta, Ga

• Provided dial up; ISDN; ADSL; WIFI and satellite support.• Gathered trend data from customer calls and interactions.• Tracked customer escalations and reported resolutions.• Delegated support issues to team technicians.

Atlanta, Ga

• Managed employee schedule and work load assignments.• Set departmental quota/ performance goals for employees.• Assisted with in-store audits and loss prevention program.• Conducted departmental staff meetings.• Actively participated in managerial and store-wide meetings.

Bachelor Of Arts - Ba, Art

Mfa, Visual Effects

Activities and Societies: Siggraph