Kenneth Rivera, Mba Email & Phone Number

Lafayette, Colorado, United States

Loveland, Co

Loveland, Co

Led remote team of 6 field managers and 54 technicians in installation activities across a multi-state region (ND, MT, WY). Trained, coached, and mentored all team members; held quarterly team meetings to review and discuss performance goals. Monitor monthly metrics to pinpoint areas for improvement. Manage inventory and oversee fleet of 65 trucks for services and maintenance. Work directly with senior management to ensure consistent messaging to teams in the field.HIGHLIGHTS:★ Recovered previously written-off stock (6-figure value) in 90 days by instituting a monthly inventory program. Utilized “shelf to sheet” process in monthly inventory that resulted in fewer stock-outs and canceled jobs.★ Returned stock with a 5-figure value (residing in tech inventories for years) by reviewing all stock and identifying obsolete and slow-moving items.★ Developed true base stock for remote technicians in a joint effort with corporate supply. Freed up space to maintain essential items as a result.★ Increased Smart Home Solutions (SHS) sales from $6 to over $20 per work order by bringing vendor representatives to the field in order to explain product benefits (1st time this had been done at Dish).★ Created “Manager on Duty” schedule that provided techs with a point-of-contact during the day and decreased the number of calls to the regional support center. ★ Reduced daily repair rate 40% and increased customer satisfaction 15% by reviewing monthly metrics daily and identifying/fixing issues with repairs, including field manager interactions with techs having the most repairs.

Bagram Air Field Afghanistan

Managed tools and equipment for all maintenance sites within Afghanistan as well as a field office in Dubai for a multinational engineering firm. Worked with multicultural team of 54 (personnel from the U.S., India, Kyrgyzstan, Tajikistan, and Kosovo) across 40 sites. Oversaw inventory comprised of 27,000 items with a high 8-figure value. Established property procedures based on Army regulations and govt. contract requirements, creating SOPs and WIs. Monitored property acquisition, use, transfer, storage, and disposal. Worked with govt. audit agencies, DCMA, and DCAA to ensure adherence to Federal Acquisition Regulations (FARs).HIGHLIGHTS:★ Established verifiable property system that enabled successful completion of all audits (system previously unavailable). Enabled property to be placed on AECOM’s ONESOURCE program.★ Created stock warehouse that enabled timely replenishment of supplies and critical tools, reduced order times 60% for specific items by purchasing through military sources, and increased inventory accountability from 77% to 98% by implementing cyclic and semiannual inventories.★ Developed and implemented training program that provided instruction and guidance for hand receipt holders, as well as creating locations for each item within ONESOURCE and reducing number of rejections by 45%.★ Received letter of commendation from the DCM for designing draw down procedures for all contractor property.

Cameron, Mo

Directed all aspects of Shipping/Receiving department for an Italian multinational manufacturer of agricultural and construction equipment. Supervised, trained, and mentored 40 team members who handled an average of 10,000 lines per shift, maximizing efficient use of teams within a 900,000 sq. ft. facility. Planned and allocated work assignments, monitored productivity and quality levels, and identified areas for process improvement.HIGHLIGHTS:★ Created training facility within the new distribution center, leading to the training of 100 new staff members during start-up operations and an increase in overall team capabilities.★ Leveraged expertise to set up workflow within the center. Designed plan to move slow and non-moving items to locations that would allow pickers to avoid traveling to parts of the facility unless required.★ Decreased the amount of open manifests by 90% through conducting open reviews of open lines and performing causative research to locate items.★ Increased productivity 30% by working with the lowest performers to identify and resolve weak points.

Camp Bondsteele, Kosovo

(Held full accountability for all equipment with 15 deployed units (8-figure value). Oversaw full cycle of property management activities, from acquisition to use, disposal and storage. Established inventory schedule for monthly cyclical inventories, change of responsibilities inventories, and end-of-tour transfer inventory. Developed and implemented corrective actions as well as changes to requirements.HIGHLIGHTS:★ Assisted HQ supply office with entry of all Consolidated Issue Facility (CIF) equipment for the Task Force, encasing 1,500 personnel with ~67,000 pieces of equipment. ★ Maintained 100% accountability of all inventory during deployment, coordinating equipment transfers without ever losing accountability.★ Earned the Army Achievement Medal and Army Commendation Medal.

Coordinated activities of 12 mechanics in ordering parts for 5 sites from multiple government and private sector sources. Maintained automated supply system for 300 pieces of rolling stock across 9 units.HIGHLIGHTS:★ Reduced stock by 450 pieces and removed 60 obsolete vehicles. Decreased service time for vehicles from 5 weeks to 1 week by storing vs. ordering high-use items.

Balad, Iraq

Assigned as Operations NCO for 74th Quartermaster Company (127th Logistics Task Force). Worked within newly-created distribution center at Balad Air Field (facility processes all excess items in the theater, placing them back into the U.S. Army supply system. Supervised and trained team of 50, including non-supply personnel. Ensured full safety and accountability.HIGHLIGHTS:★ Increased storage capacity by 400% through development and implementation of new storage system that affected over 47,000 new locations. Reduced number of items without locations by 87%.★ Attained 98% accuracy rate on semiannual audits.Prior Positions: Assistant Inventory Manager, Cardinal Health; Warehouse Supervisor, Antarctic Support Associates; Warehouse Supervisor, Reliable Automotive; Inventory Coordinator, A&M Products; Warehouse Supervisor, U.S. Air Force

Master Of Business Administration - Mba, Project Management, 3.8

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor'S Degree, Political Science And Government