Kenneth Roberts Ii, Csm Email & Phone Number

United States

Design and deliver training curriculum and training content for employees, partners and clients. Delivery of software sales demonstrations to potential clients. Contributing to the design and development of sales demonstrations content. Establishing and maintaining training and sales delivery environments. Administrator of Learning Management Systems ( Adobe & Cornerstone)

Frisco, Texas, United States

Plays a meaningful role in the delivery of debit product solutions to our new and existing client base by partnering with multiple teams internally and with external clients leading key activities to ensure the installation process is completed on time and in accordance with client requirements.Act as primary project contact for clients and internal groups. Take projects from original concept through final implementation working with internal resources and external customers. Provide continuous project feedback and status updates to key stakeholders. Develop project plans and related task lists as necessary, update plans accordingly. Work with client to determine parameter settings and key parameters into proprietary databases. Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements. Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines. Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality. Provide occasional after hour support of client implementations. Ensures adherence to quality standards and reviews project deliverables.

Irving, Tx

I work in the Gateway Support Group managing the technical relationship with network interfaces. I work closely with the Operations Business Line as well as other groups in TOS such B24 Applications, Batch, TSSC and Settlement. I participate in requirements gathering and functional design reviews to contribute toward the success of our technology initiatives. I am also responsible for the technical relationship with MasterCard where I coordinate the implementation of any new configurations or changes to existing configurations. I research production issues for network transactions – audit, ILF, BLF review and keep tickets updated to meet SLAs. I monitor Sharepoint for new enrollment requests and submit enrollment request forms to Networks. I share on-call pager duties and function as a liaison between Project teams and Network for technical questions regarding network mandates. I coordinate and complete forms for certification with Elan and Network and assist as needed with certification and quality assurance set up.

Irving, Texas

My core competency is to function as an Europay-MasterCard-Visa (EMV) Technology and Payment Fraud Prevention including, Encryption and Tokenization training content and service content subject matter expert for all projects and initiatives calling for this expertise. I also have experience analyzing and assessing testability of business requirements for new and existing system capabilities. My experience in systems testing preparation include developing and creating test data and the building, executing and documenting of test cases. I have technical troubleshooting skills, including identifying, tracking and researching defects and solving for technical issues. I manage multiple product implementation projects concurrently which are focused on EMV, Encryption and Tokenization and other payment fraud technologies for Financial Institutions and Independent Sales Organizations using a wide variety of training techniques, technologies and delivery mediums to facilitate to external end users. I also assess training needs and recommend improvements to skills training programs, newly hired employee training programs and external product implementation programs while also leading the facilitation of said programs to internal and external clients through class room style lectures, discussions and demonstrations in product knowledge, online webinars and conference calls and other distance learning technologies. Other duties I have include supporting the Professional Services department’s operational staff from a compliance perspective, writing and reviewing procedures and also creating and delivering training on those documents and processes using adult learning principles. I've designed and developed training modules, user manuals, operational procedures and facilitator guides for assigned business line products using Instructional Design techniques.

Overland Park, Kansas

I facilitate new hire on-boarding/new hire orientation, knowledge, skill and ability training, and/or other required training using a variety of techniques including classroom training, online training, and on-the-job training. My department supports specific business line and corporate wide training initiatives. I also facilitate the integration of acquisitions through the delivery of conversion training by assessing training needs and recommend improvements to skills training, new hire training programs, and other business lines to the Training Manager. I have successfully facilitated over 5,000 classroom hours to over 900 employees while consistently exceeding standard metrics by using concepts of adult learning. I instruct using lectures, discussions and demonstrations in product knowledge, policy and procedures, soft skills and system software. I also maintain records of training attendance, progress reports for trainees and monitor on-the-job training results. I apply my knowledge of call centers, customer service and billing system principles to implement new products, systems and procedures based on business needs. I also use my knowledge of Instructional Design to create, revise and facilitate training materials for train-the-trainer sessions and webinars based on business needs.

I planned and managed budgets in excess of $500,000 for the two radio station cluster. I analyzed the performance of all marketing programs to identify the best opportunities for optimization. I managed, mentored and developed a team of 8 promotion assistants assuring payroll and other human resource needs were met. I managed all company customer and client engagement campaigns, sales promotions, reports and recaps, while Identifying, developing and evaluating marketing strategies based on knowledge of company objectives and market trends. I also managed all media, press and public relations issues, while cultivating positive relationships with the community and it's leaders through public relations campaigns. I planned and publicized all events, including negotiating vendor contracts and designing and performing oversight of all promotional materials. I monitored market conditions and competitor activity and adjusted sales promotions and on air campaigns to address latest market trends. I also lead and managed all social media programs, including Internet forums, blogs, social networking applications and message boards.

Kansas City, Missouri Area

I advanced through a series of promotions including Internship Coordinator, On Air Talent, Promotions Assistant, Community Relations Representative and culminating with Assistant Promotions Director. While working as the Assistant Promotions Director I developed promotional programs to optimize revenue levels. I designed and created marketing collateral for sales meetings, proposal and promotions. I also compiled comprehensive lists describing product and service offerings and set up equipment for broadcasts and promotions at station remotes. I wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns. I also managed all social media programs, including Internet forums, blogs, social networking applications and message boards. While at public appearances I informed customers/listeners about sales promotions, on site and on air promotions, and I did so in a friendly and engaging manner. I organized public appearances, lectures, and contests to increase brand awareness. I also created and performed oversight for web and other content, including monthly newsletters and annual promotional calendars.