Kenneth Royster Email & Phone Number

North Carolina, United States

Providing technical assistance and support for incidents, including initial triage, research and resolution.Exhibit quick-response customer support and work with clients in person and over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.Training computer users on systems and functionality.Provide an environment of trust, transparency, and camaraderie not only across the IT support organization, but throughout the company.Maintain agreed upon service levels for IT Support.Work with other team members to effectively support end-users.Support for PCs, laptops, printers, cell phones, and tablets.Supporting users remotely using VPN, TeamViewer, GoToMeeting, Remote Desktop, and other tools.Supporting end users in their use of applications such as Microsoft Office, ERP, etc.Install, modify, and repair hardware and software as required.

North Carolina, United States

Familiarity with advanced construction technologies, such as Building Information Modeling, Geographic Information Systems, and Computer-Aided Design.Experience with the installation, maintenance, and upgrading of telecommunications infrastructure, including fiber optics, wireless networks, and broadband systemsProvided technical support and troubleshooting for hardware, software, and network issues. Planning and executing system upgrades and generating reports to support decision-making andimprove operations..

Student Athlete Externship Completed a comprehensive rotational program at Dell, gaining experience in various departments included, marketing sales, financing operations.Shadow cross-functional teams to learn, marketing campaigns , sales finance data analysis, financial forecasting and operational processes optimization. Provided a platform for networking in building connection with professionals in the industry, engaging in conversation attending industry. Events in participating in team meetings, allowed me to expand on earth and learn from experience individuals.

Behavioral Social Science, Information Technology

It Support, It Support Fundamentals

Information technology support fundamentals

User Interface