Leader of the Patient and Family Services Office of Project ManagementPartnered with the Director of Care Coordination to guide both the internal leadership team and the Business Process Transformation team in successfully redesigning Care CoordinationRepresented the voice of customer experience in planning and executing our COIVD-19 screening processes. Developed the initial QR code screening tool.Coordinated the transition to more effective targeted patient experience surveys and a revised system dashboardConsistently utilized compassion, empathy, and "leading from the front“ to ensure team’s successEducated staff and peer leaders on the effective use of remote office technology and techniques

Served as Sr. Project Manager for the Patient and Family Services (PFS) groupProvided leadership and mentoring to project analysts and project managers within the PFS groupLed inter-departmental teams in planning staff workspace and relocationsManaged Care Transitions project with clinical support and physician leadersDeveloped executive reporting processes and delegated their ongoing executionCollaborated with leaders from Facilities Planning & Development, HR, and Marketing to address the impact of Legacy Tower’s construction on patients and familiesOrganized in-house and vendor teams responsible for transitioning experience surveys from phone to email modality

Delivered process improvement, automation of redundant systems, and HRIS support for the recruitment teamCreated and maintained executive procedures and reports for evaluating non-budgeted FTE requestsServed as primary HRIS PeopleSoft resource and managed the implementation of the iCIMS Applicant Tracking SystemDesigned an automated process for opening requisitions, increasing productivity by 20% per week

Serving as the HRIS Analyst for both HR and Payroll departments utilizing UltiPro Human Capital Management software- Administer security rights and access to the HRIS system- Primary report writer for HR department, tasked with creating Ad-Hoc reports using Cognos8 (BI), Crystal Reports and direct SQL queries to the databases- Maintain the HRIS intranet web-site, providing useful tools and information to employees and managers- Provide assistance and training for new systems and processes- Project Coordinator for the effort to implement a FMLA time-tracking system- Project Coordinator for implementation of new payroll system for subsidiary companies- Test and validate system upgrades from vendors- Troubleshoot system and report issues and communicate with vendor support when needed- Maintain Sharepoint sites to communicate within the HR support team- Contributed significantly to the migration of UltiPro HRIS system from .ASP platform to .NET platform- Creation of automatic W2 filings export- Preparation of open enrollment files for new benefits administration provider

Interface between business users and IT to find effective reporting and financial solutions. Create Excel spreadsheets containing macros and VBA code to automate financial and analytical functions." Project Coordinator for implementation of new payroll system for subsidiary company" Preparation of open enrollment files for new benefits administration" Creation of W2 filings automation export

Worked in mutual fund / financial services, gathered and analyzed business requirements and produced reporting and data generating systems. Specifically, the implementation and administration of GCom Solutions' various applications." Led implementation team responsible for updating financial reporting software, replacing manual input system." Organized and managed 8-member team responsible for hardware and software recommendations to management." Drafted business requirement document for new financial reporting system with client, technical team and managers." Defined data requirements and layouts for timely SEC filings and board of directors reporting for over 150 funds." Designed and implemented end-user questionnaire to gather necessary system access requirements, improving quality of analysis and standardization. Liaised with multiple outside banking and data vendors to establish shared data transfer ability. Saved 25% of department*s monthly report preparation time by creating and implementing an automatic Monthly Portfolio of Investments reporting system. Automated Foreign Exchange Collateral system to maintain compliance with fund prospectus guidelines.

Worked in mutual fund management, automated daily production of NAV*s and implemented accounting systems used in creation of financial reports. Participated in the conversion of in-house accounting system*s data for compatibility with State Street Bank*s systems. Managed full project life-cycle: planning, development, testing and user acceptance for accounting system migration. Coordinated parallel testing of new accounting systems and updated releases to maintain data integrity. Developed and documented new procedures to automate the posting of journal entries into accounting systems. Interacted with end-users, technical team and management to evaluate their specifications and requirements to meet deadlines and stay in budget.

Worked in mutual fund management, providing time critical data to the trading floor and the fund investment managers. Prepared and distributed daily cash availability reports for on-site commodity and stock trading department. Streamlined internal quality control process to verify accuracy of commodity and stock transaction tickets. Communicated with outside brokerage representatives to reconcile differences between trade tickets and executed transactions.