Kenneth Smith Email & Phone Number

South Yarmouth, Massachusetts, United States

Barnstable/Yarmouth, Massachusetts Area

Sandwich, Massachusetts

South Yarmouth, Ma

Lead the Hotel Operations Senior Leadership Team including Sales, Revenue Management and Operations. Directed all aspects of strategy, support and performance for 800 unit Hotel division, with locations both on Cape Cod and in North Conway, New Hampshire. Responsible for portfolio’s performance generating in excess of 25 million in annual revenues. Increased RevPar chain-wide while controlling Food, Liquor and labor costs. Provided implementation and execution of annual capital improvement projects at all 7 Red Jacket Resorts and Kahuna Laguna Indoor Water Park.

South Yarmouth, Ma

Assisted Executive Vice President of Red Jacket Resorts with all aspects of daily operations for the Hotel division, with locations both on Cape Cod and in North Conway, New Hampshire, including the implementation and execution of resort wide strategy. Directed installation of new Maestro PMS and Silverware POS in 2009. Directed six general managers who provided management of seven resorts in all aspects of daily business, assisted with Revenue Management, Hotel Operations, Food & Beverage controls and Human Resources..

South Yarmouth, Ma

General Managed Blue Rock Resort located on golf course with over 1 million in rooms, food and golf revenue. Oversaw all hotel activities and controls, including hiring and firing, supervision of employees and training of department heads. Increased room revenue minimum of 5 percent each year and directed hotel renovations.. Increased guest satisfaction ranking on TripAdvisor from #9 to #3 in market. Controlled operating expenses and decreased housekeeping and maintenance payroll each of the three years.

South Yarmouth, Ma

Assisted in the daily management of a 165 room, 3 Diamond Resort located on Nantucket Sound with over 6 million in annual room, food, and liquor revenues. Prepared weekly employee schedules, completed on boarding HR, training programs and responsible for payroll weekly. Controlled all night audit functions. Reviewed guest feedback both online and on the hotel website and reviewed with department heads daily.

South Yarmouth, Ma

Managed daily operations of 213 unit senior living apartment complex. Conducted community and apartment tours with Housekeeping and Maintenance department heads. Controlled excellent customer service records by adhering to the “Personal Touch” of customer service. Directed a team of department heads of maintenance, transportation, security, housekeeping and food and beverage both front and back of house. Created and reviewed staff scheduling, responsible for weekly payroll, provided all on boarding training for department heads. Held monthly CEU classes and weekly department head meetings.

South Yarmouth, Ma

Managed daily operations of 213 unit senior living apartment complex. Conducted community and apartment tours with Housekeeping and Maintenance department heads. Controlled excellent customer service records by adhering to the “Personal Touch” of customer service. Directed a team of department heads of maintenance, transportation, security, housekeeping and food and beverage both front and back of house. Created and reviewed staff scheduling, responsible for weekly payroll, provided all on boarding training for department heads. Held monthly CEU classes and weekly department head meetings.

Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General