Kenneth Stamey Email & Phone Number

Atlanta, GA

• Part of Account Transition Team that is establishing an MSI / SIAM Program for the Defense Health Agency (DHA) globally.
• Assisting DHA with full transition implementation from legacy systems to ServiceNow.
• Understand and actively collaborate with project teams and DHA on business direction, IT strategy, current/future service demands.
• Manage customer satisfaction issues and analyze and understand customer feedback and facilitate actions to mitigate those issues.
• Fully understand IT ecosystem services, catalog, support organization, and delivery processes. Effectively and efficiently navigate across all suppliers. Build relationships and familiarity with supplier.

• Serve as client advocate for Bayer Corporation
• Manage the client’s risk by a continual evaluation of processes, people, technology upgrades, methods and procedures, governance compliance and change controls.
• Stay connected with client and ensure full understanding of current/future project demand and opportunities.
• Assist team members to communicate requests through internal and external channels on their critical applications and systems.
• Understand the customer’s business goals, objectives, and IT needs across all services.
• Develop and implement strategic initiatives to ensure client success and meet client needs.

• Serve as advocate for State of Georgia Technology Authorities customer agencies
• Manage and build the relationships of Georgia State Agencies
• Engage in customer and partner management
• Lead and contribute to applicable governance meetings
• Ensure that appropriate services and capacities are developed to meet State agency needs
• Understand agency’s business goals, objectives, and IT needs across all State of Georgia services

Dallas, TX, US

• Manage projects for large business customers (Bank of America, CVS, PNC Bank, JP Morgan Chase…)
• Responsible for comprehensive customer service
• Collaborate with sales, network, operations, and affiliates to ensure a timely and successful IPFLEX project (AT&T customized product).
• Customer point of contact for service issues
• Oversee the implementation of customer projects, working with internal and external teams as necessary.
• Ongoing communication with customers to ensure needed network changes are identified

Dallas, TX, US

Manage projects with operational focus to lead launch of new Internet Protocol (IP) products in existing Business markets, as well as enhancements to existing products and processes for product portfolio consistently in excess of $100M+ in annual revenue. Subject matter expert to design custom solutions for strategic customer accounts resulting in.

Responsible for project teams to implement products for strategic business customers, Created and implemented initiatives to reduce intervals and significantly improve customer satisfaction. Responsible for project implementation across the client network, back out strategy, and process improvement initiatives that enhance the overall client experience.

Provided ongoing direction/coaching to support sales account executives, network sales engineers, and project managers. Subject Matter Expertise to Operations Support System developments and enhancements. Maintained customer contact during implementation, to accommodate process changes, enhancements and product offerings.

Implemented new BellSouth Internet Services, managed customer accounts and implementation expectations.