Kenneth Park Email & Phone Number

Provide dedicated support to arriving groups, anticipating andaddressing their unique needs and requests, ensuring a seamlessand satisfying experience.Responsible for billing coordination and room flow for majorconferences, ensuring accurate invoicing and efficient eventexecution.Coordinate with multiple vendors for group needs, ensuring timelydelivery and high-quality service for clients.Implemented weekly meetings with key departments, resulting ina 30% reduction in communication errors and improved cross-departmental coordination.

San Francisco Bay Area

Create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast customer needs, and close sales. Knowledgeable of industry trends and expertise with Apple products and services — along with third-party technologies — enables us to develop business solutions tailored to the needs of customers. Top sales performers who have exceptional interpersonal and influencing skills. Considered mentors to the wider store team, and inspire an environment where business is a part of everyone’s role.

San Francisco Bay Area

Drove sales, created owners, and built brand loyaltyContributed to success across all store areas and flexed appropriately to meet business needsProactively approached and engaged with our customers to understand their needs and present complete solutions for all customers, both in store and onlineBrought Apple products, services, and ecosystem to life through demos, personalization, and answers to customer questionsCreated memorable experiences that showcase the benefits of Apple products and servicesProvided customized solutions based on each customer’s specific needs, including business, education, and creative professionalsSet up customer’s newest Apple products and offered personalizationProvided troubleshooting advice and introduced the benefits of shopping with Apple — often to multiple customers at the same timeUsed knowledge about Apple technology, technical expertise, and creativity to meet customer needsStayed up to date on new information, product and service offerings, and company initiatives, by leveraging internal tools and resources, on-the-job experiences, and peersSupported peers at the Genius Bar as needed to share knowledge and assist in providing ownership optionsProvided world-class customer service to customersMaintained accuracy in all operational duties and transactions

Sausalito, California

Consistently offered professional, friendly and engaging serviceGreeted, checked in and settled guest accounts while ensuring all service standards were followedAssisted guests regarding hotel facilities in an informative and helpful wayAssisted guests with luggage transportation to aid Valet Team during rush hoursAssisted guests with Housekeeping needs during the overnight shift to ensure comfort for all guestsFollowed department policies, procedures and service standardsFollowed all safety policies

San Francisco Bay Area

Consistently offered professional, friendly and engaging serviceGreeted, checked in and settled guest accounts while ensuring all service standards were followedAssisted guests regarding hotel facilities in an informative and helpful wayFollowed department policies, procedures and service standardsFollowed all safety policies

San Francisco Bay Area

Booked and entered room reservation requests using the Property Management SystemVIP reach-out to guests booking high-rated suitesManaged reservations inbox and in-house reservation requests from Sales, Convention Services and Executive OfficeAssisted guests regarding hotel facilities in an informative and helpful wayAnswered telephone and email inquiries in a timely mannerEnsured revenue is maximized by up-selling guest rooms and recommending hotel facilities

San Francisco, California

Processed all external and internal calls either by redirecting calls or assisting the callerTook ownership of the caller’s request and ensured follow up according to the hotel’s standardsHave a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and EngineeringMaintained and monitored the “Royal Service” software systemServed as a liaison for Guests requiring information relating to all aspects of the hotel

Gangnam-Gu, Seoul, Korea

Empowered to make decisions that helped boost the Minibar sales with new items to sellEnsured cleanliness of all rooms and facilities in the resortKept daily inventory on Minibar items and restocked all rooms with fresh productsAssisted Housekeeping Supervisor in daily tasks of ensuring rooms were up to The Ritz-Carlton cleanliness standardsTook phones orders from guests and relayed the orders to the Housekeeping team

Ensured the overall safety of guests in pool areaEnsured that Guest Service expectations were exceeded by catering to the guest's individual needsResolved all guest problem and complaints to the guest's satisfaction in a timely mannerProvided constant visual surveillance of pool and surrounding area

Greeted guests in a warm and sincere mannerHandled phone calls and guest complaints in an appropriate mannerProficient in all aspects of the day shift, night shift, and night auditIdentified the needs of the guest and worked on providing the best possible serviceKept the guests comfort as a top priority on a daily basis

Served as a staff to ensure all aspects of the food was beyond expectationSet up venues according to the customers needs and wantsCommunicated with event coordinators to ensure top quality food and serviceServed food and drinks in a safe and sanitary manner

Bachelor'S Degree, Hotel/Motel Administration/Management

Hotel/Motel Administration/Management