Kenneth Tan Email & Phone Number

Perth, Wa, Au

Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Australia

I provide the VIP Gaming management with insight and recommendation of current strategic development action plan. I drive the identification, quantification and prioritisation of potential business opportunities through predictive analytics in the VIP gaming sector and conduct customer behavioural analytics of high-end VIP Gaming patrons to identify the effects of policy changes and the impact they have on revenue and profits margins. Moreover, I utilise predictive analysis for recommendation… Show more I provide the VIP Gaming management with insight and recommendation of current strategic development action plan. I drive the identification, quantification and prioritisation of potential business opportunities through predictive analytics in the VIP gaming sector and conduct customer behavioural analytics of high-end VIP Gaming patrons to identify the effects of policy changes and the impact they have on revenue and profits margins. Moreover, I utilise predictive analysis for recommendation of daily, weekly and monthly promotions and strategies to enhance visitation through lowering Baccarat Table limits and Food Vouchers Redemption.Key Achievements:• Justification of policy changes for the number of guests in tandem with the overall Drop ratio. • Visitation numbers by Membership Tiers were analysed over 6 months and by business segments of Table Games & Gaming Machines and how promotions and events affect the outcome and revenue Show less

Australia

I formulate, consolidate and analyse patron’s turnover per hour statistics in creating base target for new patron acquisition into the Pearl Room. I also identify pain points and provide corresponding solution for management perusal and approvals addressing rate of Pearl Room membership decline and players recognition. Futhurmore, I utilise excellent numeracy skills for customising patrons’ and business needs Key Achievements:• Qualified 80% of all new Pearl Room members through… Show more I formulate, consolidate and analyse patron’s turnover per hour statistics in creating base target for new patron acquisition into the Pearl Room. I also identify pain points and provide corresponding solution for management perusal and approvals addressing rate of Pearl Room membership decline and players recognition. Futhurmore, I utilise excellent numeracy skills for customising patrons’ and business needs Key Achievements:• Qualified 80% of all new Pearl Room members through effective tracking of patrons’ ratings in tandem with Table Games managers and Dealers• Accounted for almost 70% of all new membership applications by developing customised strategy for the Asia segment patrons. Show less

Australia

As a VIP Premium Host, I consistently ensure that all VIP patrons have the best customer service and continue to choose to spend their time Crown Perth for their gaming activities. I maintain a professional demeanor at all times and offer an array of comps, such as complementary accommodation and dinning at the restaurants . I also interact with customers and ensure that they have a pleasant experience, monitor them for violations of gaming regulations or policies and inform the supervisor or a… Show more As a VIP Premium Host, I consistently ensure that all VIP patrons have the best customer service and continue to choose to spend their time Crown Perth for their gaming activities. I maintain a professional demeanor at all times and offer an array of comps, such as complementary accommodation and dinning at the restaurants . I also interact with customers and ensure that they have a pleasant experience, monitor them for violations of gaming regulations or policies and inform the supervisor or a security employee of any irregularities observed. Moreover, I enforce safety rules and report hazards and explain how all current promotions will enhance their customers' experience.Key Achievements:• Rebranding of Human Resource Crisis Management Plan and PowerPoint Presentation• Secondment roles to Human Resources, Work force Planning and International VIP Executive• Selected as VIP Room Dealer• Dealer Championship Nomination• Nominated for Table Games Start Award in January 2014• Received commendations for 945 compliant audit• Received several gift vouchers from satisfied customers Show less

Australia

Engage in several projects in the Areas of Human Resources, Strategy & Gaming Finance and International Operations

Australia

Australia

As an Organisation Consultant, I analysed operations, processes and management of the business as a whole. I provided direct advice, guidance and oversight to executives, human resources departments and managers. I also worked closely with employees to introduce new methodologies and trained staff and departments. Inaddition, I conducted market research, formulated business, budgeting and forecasting plans for Tourism, Hospitality, Professional Services, Retail, Real Estates, Education and… Show more As an Organisation Consultant, I analysed operations, processes and management of the business as a whole. I provided direct advice, guidance and oversight to executives, human resources departments and managers. I also worked closely with employees to introduce new methodologies and trained staff and departments. Inaddition, I conducted market research, formulated business, budgeting and forecasting plans for Tourism, Hospitality, Professional Services, Retail, Real Estates, Education and Training Industry. Moreover, I performed market testing of holistic training modules for public and private schools. I analysed and transformed financial data into business development strategies for small business owner, streamlined work and people process, product pricing and advertising and analysed financial and funding mechanism for Joint venture or Franchise framework .Key Achievement:• Current clients are the result of exceptional relationship building and customer retention over the years while I was living in Singapore and France and Australia Show less

France

At the SCP Massart Law Firm, I applied a change management process and tools to create a strategy to support adoption of the changes required by a project. I supported the design, development, delivery and management of communications and conducted impact analyses, assessed change readiness and identified key stakeholders. I also provided input, documented requirements and supported the design and delivery of training programs. Moreover, I ensured the business operated at optimal capacity and… Show more At the SCP Massart Law Firm, I applied a change management process and tools to create a strategy to support adoption of the changes required by a project. I supported the design, development, delivery and management of communications and conducted impact analyses, assessed change readiness and identified key stakeholders. I also provided input, documented requirements and supported the design and delivery of training programs. Moreover, I ensured the business operated at optimal capacity and that every one focused only on their core competence. Lastly, I oversaw the activities of 20 personnel and analysed debt recovery processes.Key Achievements:• Recommended and implemented filing system revamp boasting productivity by 50% to 3000 files• Increased department revenue generation by about 15% over 3 years• Increased profitability by 15% through cost reduction in postage by streamlining processes• Introduced social events monthly for bonding and team building• Designed individual appraisals and customised reward schemes• Developed a customer profiling system increasing debt recovery by 20% over 6 months Show less

France

I created detailed reports with research findings and analysis to inform marketing strategies, provided written documents and verbal presentations for each client to guide the creation of new marketing plans and strategies and recommended specific marketing approaches and spending budgets to achieve the client's desired sales goals. I also helped come up with new product and service offerings to increase shares in new or existing markets and analysed and recommended customised strategies for… Show more I created detailed reports with research findings and analysis to inform marketing strategies, provided written documents and verbal presentations for each client to guide the creation of new marketing plans and strategies and recommended specific marketing approaches and spending budgets to achieve the client's desired sales goals. I also helped come up with new product and service offerings to increase shares in new or existing markets and analysed and recommended customised strategies for improving revenue and profit margins. Moreover, I prepared SWOT analysis and marketing and promotional plans.Key Achievements:• Bar-cafe (capacity 200 people)- Increased patronage and 30% profit margin over 12 months by introducing theme nights and Asian food tasting menus• Restaurant (capacity of 50 people)- Expanded menu to include Asian flavours and extended reach by targeting Asian students through promotional coupons distribution saw a 20% increase in revenue over 6 months• Special Event, Quarterly (capacity of 1000 people) - Increased awareness by targeted online and direct marketing focus resulted in 30% increase in ticket sales followed by 10% profit by 4th quarter Show less

Thailand

Client: USD 150 million construction project with Credit Swiss, CBRE, Investors and RCH In this role, I prepared and delivered specified contract deliverables and scheduled resources and held the responsibility for cost, schedule and technical performance on each project to ensure a baseline is established and progress against the baseline is routinely measured. I customised weekly reporting for various stakeholder on their objectives and solutions, brainstormed, strategised and recommended on… Show more Client: USD 150 million construction project with Credit Swiss, CBRE, Investors and RCH In this role, I prepared and delivered specified contract deliverables and scheduled resources and held the responsibility for cost, schedule and technical performance on each project to ensure a baseline is established and progress against the baseline is routinely measured. I customised weekly reporting for various stakeholder on their objectives and solutions, brainstormed, strategised and recommended on marketing, advertising and PR activities and managed and reported on financial schedules, forecasted cost and revenue, within time and quality standard. Moreover, I verified and ensured aesthetic standards and quality on site are inline with master plan and operation budgets.Key Achievements:• Verified the stated budget against the physical entities on site of two 40 story buildings and investigated its shortcomings• Uncovered a 6 million-dollar discrepancy between the proposed revenue of 142 villas and the actual 148 villas on-site• Recommended an internal inquiry and re-evaluation of the project, saving a potential 100 million if the project continued Show less

Singapore

As my own boss, I developed and implemented business, marketing, promotional and sales plans and created and implemented innovative training programs. I managed all aspects of the company, mentored and trained 8 team members and negotiated contracts and delivery service terms.Key Achievements:• Generated positive cash flow from the onset of training project in the Education & Training sector• Streamlined operations and obtained profit margin of 30%-60% within 6 months•… Show more As my own boss, I developed and implemented business, marketing, promotional and sales plans and created and implemented innovative training programs. I managed all aspects of the company, mentored and trained 8 team members and negotiated contracts and delivery service terms.Key Achievements:• Generated positive cash flow from the onset of training project in the Education & Training sector• Streamlined operations and obtained profit margin of 30%-60% within 6 months• Expanded company hiring 8 employees in 4 years• Increased and diversified educational product offerings by 50%• Diversified services offering to include strategic management and analysis• Exponential growth from initial training of 40 to 12000 students within 4 years• Created and developed life skills training program based on the principles found in best-selling novel, “Rich Dad Poor Dad” written by Robert T. Kiyosaki Show less

My client Dr. Richard Helfer, currently the CEO RCH International was the founding Chairman Raffle International (1989 to 2003) and concurrently held position as President and Chief Executive Officer of Raffles Holdings (1995 to 2003). In this project, I conducted feasibility studies in areas of IPO restructuring, Restoration & Refurbishment, Eco-tourism and marketing services. The properties in India were Wild Grass Resort, Kaziranga National Park, Darjeeling, and Oberoi group of hotels in… Show more My client Dr. Richard Helfer, currently the CEO RCH International was the founding Chairman Raffle International (1989 to 2003) and concurrently held position as President and Chief Executive Officer of Raffles Holdings (1995 to 2003). In this project, I conducted feasibility studies in areas of IPO restructuring, Restoration & Refurbishment, Eco-tourism and marketing services. The properties in India were Wild Grass Resort, Kaziranga National Park, Darjeeling, and Oberoi group of hotels in Calcutta; The Galle Face Hotel in Sri Lanka. Key Achievements:• Attended high profile meeting with owners and chairman of hotel groups• Created and developed feasibility study framework surveys. Show less