Manage multiple SOX Compliance projects.Create and manage project plans and timelines utilizing Microsoft Projects.Collaborate with Business and Technical teams to prioritize work, identify and mitigate any risk.Present weekly project status to the executive team and stakeholders

Collections workstream is collaboraring with various teams to move to consolidated Mortgage platform.Utilizing Life  Cycle Management processes for major conversion of mortgage platform from multiple systems to one consolidated system.Collaborated with Line of Business and Technical teams to develop Detailed Task Schedule and Workstream Playbook. Developed the Production Certification Checklist.

Working with Project Managers supporting the DuPont Account.

Work with various technical teams and stakeholders on a major effort to migrate Axalta Coating Systems Infrastructure and Applications to new Data Center.

Work with Microsoft Project and CA Clarity PPM to establish and maintain project plans utilizing SDLC and Agile methodologies for Health Care Reform related projects. Also review and analyze the resource allocations for the project team members.

Managed multiple projects with technical resources for various external customers. Managed project plans and timelines utilizing Microsoft Projects. Collaborate with technical resources to anticipate potential issues and take necessary actions to eliminate or reduce impact.

Managed multiple projects with technical resources for various external customers. Managed project plans and timelines utilizing Microsoft Projects. Collaborate with technical resources to anticipate potential issues and take necessary actions to eliminate or reduce impact. Conducted customer meetings to review and execute IT solutions based on customer requirements.Lead and managed complex IT projects ranging from 3 to 9 months with budgets ranging from $50K to $250K+ ensuring on time and within budget upon completion of each project.

Integrated Technology Delivery (2006 to 2009)Performed in-depth financial analysis, strategic and analytical planning to achieve maximum efficiency and customer satisfaction for accounts valued at over $28 million dollars. Led multiple project managers, service delivery support and technical teams across geographies for daily account issues. Managed customer expectations and communications documenting issues and taking actions to mitigate impact resulting in an increase of customer approval ratings from 85.5% to 96 in first year and 96% to 99% the following year.Provided overall leadership to 12-16 service delivery technical team members to maintain system availability of 99.6% and ensure 0 impacts to customer revenue. Led and managed complex IT projects ranging from 6 to 18 months with budgets ranging from $50K to $750K+ ensuring on time and on budget completion of each project.Drove process improvements to improve turnaround times by removing redundancy and ensuring consistency by documenting procedures. Completed root cause analysis for system issues as a preventative measure to eliminate or reduce the likelihood of the same issue occurring again.Led financial management of multi-million dollar accounts including monthly actuals, forecast, and year-to-year budget planning to help customers manage overall budget and obtain funding approvals. Reviewed ways to reduce charges so the customer could report savings.Directed 8-10 Service Delivery Managers (SDM's) for 10-12 assigned small to medium accounts achieving strong performance and high customer satisfaction.Reviewed and analyzed customer service delivery billing saving the customer $500K a year - caught erroneous charges and migrated to offerings providing a better fit for the customer applications.

Perform in-depth financial analysis, strategic and analytical planning to achieve maximum efficiency and customer satisfaction for accounts valued at over $28 million dollars. Lead multiple project managers, service delivery support and technical teams across geographies for daily account issues.

Managed over $20 million dollars of new business requests for internal customers. Analyzed and sized new business requirements while assisting the customer in optimizing cost-effective solutions as standard or customized projects. Streamlined business control processes to better serve the customer, improve interaction with other teams, and satisfy corporate guidelines.Prepared Statements of Work, Documents of Understanding and Service Level Agreements used to interlock services with customers. Managed technical teams in developing solutions and statements of work to meet clients' requirements to customize and size solutions for customers. Consulted with technical teams to ensure all the implementation was successful.

Assigned as logistics and purchasing agent. Supervised 4-6 junior enlisted members. Received supplies and distributed as required. Performed warehouse duties. Trained on forklift, cherry picker and 10 ton troop carrier trucks.

Managed database administration and security of Lotus Notes database for Human Resources New Hire application. Handled maintenance, trouble shooting, problem resolution and security access for database.Focused on database administration and security of Lotus Notes database for human resources new hire application accessed by over 500 users. Handled maintenance, troubleshooting, problem resolution and security access for database. Ensured database was compliant with IBM security guidelines to ensure audit readiness. Maintained procedures for the new hire database administrative process to ensure consistency and security compliance. Developed test cases for deployment of the new hire application to confirm all functions operated as designed and within acceptable parameters.

Provided level 2 helpdesk support for the Lotus Notes application for all IBM employees. Received customer calls from level 1 helpdesk support troubleshooting and resolving Lotus Notes mail and database issues. Handled corruption issues and recovered lost data to minimize lost productivity. Closed Lotus Notes application and mail database issues in a timely manner to meet or exceed customer expectations and maintain high customer satisfaction.Early Experience: Hired as a senior administrative specialist for human resources entering data for new hires located in seven US states. Entered new hire information into Human Resource systems (CERIS) to ensure new employees were recognized by payroll.

Provided administrative support for Human Resources Information System (HRIS)