Owner, Certified Medical Revenue Manager, CV Medical Solutions. We are a local office of the nation's largest network of Medical Revenue Management companies and we specialize in practice management, revenue cycle optimization, and private practice business support. Our network processes thousands of insurance and Medicare claims for medical practices every day from coast to coast.

Operationally and financially responsible for multiple large client relationships in the Financial Services sector, 500+ employees, annual revenue of $18.6M. Delivering 42% Gross Profit. Responsible for multi-channel customer service, fraud support, inside sales, and collections. Accountable for each programs Revenue, Cost, Gross Profit, Bill to Pay, P&L and our overall financial results achieved for each client. • Successfully launch a new $13.2M Financial Services program (300 seats) in 2019

Led Customer Care and retention with the multi-site management of 500 associates. Maintained customer satisfaction and key performance metrics while implementing a customer-first attitude that fostered rapid double-digit growth and world-class service for business and residential customers. Created and implemented efficient processes and cost reductions for all customer service, technical support, billing/receivables management, and executive escalations.• Achieved best Customer Satisfaction (CSAT) results through two consecutive years for TWC's Business Class Division. Consultant care rated 92.7%.• Consolidated multiple call centers and implemented process and system improvements that enhanced service delivery, increased productivity, reduced operating cost, and maximized resources.

New business development and expansion of existing relationships as the clients advocate and industry expert to guide companies in the development of contact center solutions, including on-shore, nearshore, and offshore BPO outsourcing. Actively involved in the Business Development/Sales process designing all contact center outsourcing solutions and managing the RFP process to ensure the quality of response and consistency of our pricing.• Awarded new multi-year outsourcing contracts by leveraging extensive operational knowledge and experience in designing affordable outsourced solutions, enabling VMC to add three new logo’s to their list of valued clients, with a total contract value of $6.5M.• Represented Business Development and Operational leaders in new business meetings to provide support for the solution design, contract review, and financial modeling.

Co-Owner of multiple small business ventures; Founded Caring Ventures as the parent company for several small business ventures with a mission to provide outsourced support for small business owners and to provide opportunities for individuals contractors to use their skills and talents to earn additional income. • BroadSource Group, LLC was a specialized team of “Work from Home” agents that made outbound calls to our clients existing customers for upselling, contract renewal, and retention. The company sold in 2011.• Senior Helpers Franchise Owner providing quality, compassionate, in-home care and assistance for the elderly.• Virtual Office Assistants providing professional administrative, technical, and social media assistance remotely.

Profitably directed all Inside Sales and Client Support. Multi-site leadership for 300 software licensing associates, handling sales and service request for over 80% of Fortune 500 companies with a $25M operating budget.• Lead the BPO initiative to off-shore back office support creating an "around the clock" service delivery model.• Successfully transitioned the customer service operations from a cost center to a profit center by engaging the existing customer service resources in new revenue-generating activities. • Achieved record-breaking sales results in Q2 2007, finishing 240% of target which significantly contributed to the company's 1st worldwide billion-dollar quarter.• Achieved multi-million dollar cost savings through effective resource management. Improved gross profit margins by $2M and EBITDA by $7.6M• Received a Significantly Exceeds performance evaluation from Senior Vice President