Kenneth Hwang Email & Phone Number

Irvine, California, United States

Managed a team of co-located engineers performing field validation of client devices on major U.S. carrier networks• Oversaw and executed Verizon 4G/5G field certification testing in multiple markets in the US/Canada and Puerto Rico• Performed Global Certification Forum testing in multiple US markets on 3 major US carriers Verizon Wireless, AT&T, T-Mobile• Completed testing of standalone 5G networks for DISH• Execution of e911 call testing on 911 call simulators.• Managed… Show more Managed a team of co-located engineers performing field validation of client devices on major U.S. carrier networks• Oversaw and executed Verizon 4G/5G field certification testing in multiple markets in the US/Canada and Puerto Rico• Performed Global Certification Forum testing in multiple US markets on 3 major US carriers Verizon Wireless, AT&T, T-Mobile• Completed testing of standalone 5G networks for DISH• Execution of e911 call testing on 911 call simulators.• Managed the relationship between external customers and internal test teams to drive projects to successful completion.• Provided pricing for testing efforts for internal and external customers.• Managed engineer scheduling and allocation for projects.• Collaborated with internal and external customers in US, India, China, Taiwan. Show less

Carlsbad, Ca

• Collaborated with functional teams in determining requirements and execution of product testing.• Completed test planning including test cases for use by local and offshore teams.• Worked closely with development and QA teams in disseminating information on upcoming tests via functional document walkthroughs, demonstrations and test plan / test case reviews.• Work with and support User Acceptance Test teams after completion of functional test execution.• Defect management… Show more • Collaborated with functional teams in determining requirements and execution of product testing.• Completed test planning including test cases for use by local and offshore teams.• Worked closely with development and QA teams in disseminating information on upcoming tests via functional document walkthroughs, demonstrations and test plan / test case reviews.• Work with and support User Acceptance Test teams after completion of functional test execution.• Defect management duties included follow up with developers to provide information to expedite defect closure.• Worked in various database instances using SQL queries and forms within Oracle EBS. • Proficient in Agile test methodology.• SoapUI testing. Show less

Greater San Diego Area

• Successfully completed Wi-Fi verification testing resulting in certification from Wi-Fi Alliance.• Implemented WHCK servers and test methodologies; achieved the highest pass rate for any OEM.• Developed InterOperability lab to validate BT / Wi-Fi / NFC / HDMI / USB / SD card / Miracast interaction across Windows / Android / iOS platforms leading to expedited issue identification for FAQ / KB development.• Streamlined collaboration with teams in Taiwan, China and Finland enabling… Show more • Successfully completed Wi-Fi verification testing resulting in certification from Wi-Fi Alliance.• Implemented WHCK servers and test methodologies; achieved the highest pass rate for any OEM.• Developed InterOperability lab to validate BT / Wi-Fi / NFC / HDMI / USB / SD card / Miracast interaction across Windows / Android / iOS platforms leading to expedited issue identification for FAQ / KB development.• Streamlined collaboration with teams in Taiwan, China and Finland enabling global round-the-clock testing utilizing Quality Center and Bugzilla.• Identified and contracted with external test houses to leverage their resources.• Proficiency in Wi-Fi / Bluetooth / NFC OTA sniffing tools reduced the time required in debugging issues with in-house and 3rd party developers.• Execution of carrier requirement testing for AT&T (10776) and Verizon Wireless.• Represented Nokia at industry test events: BT UPF, BT Automotive, NFC, DLNA, WFA, HDMI allowing for early test and identification of issues at early prototype phases, allowing for early issues resolution.• Developed hardware and software automation tools to perform unattended repetitive testing.• Windows Debugger, QXDM, QPST tools utilized for complex issue investigations.• Provided formal training to other members to share knowledge and quality methods. Show less

Aliso Viejo, Ca

• Verified activation of embedded mobile broadband cards and transfer of services to alternate devices to ensure account security. • Collaborated in quality-plan revamp with internal and 3rd party teams to streamline the QA process.• Performed and oversaw connectivity testing with 3G / 4G / LTE networks including over-the-air FW updates reducing instances of customer downtime.

Irvine, Ca

• Reviewed, analyzed and improved test plans and test cases to improve test coverage.• Coordinated in-house quality assurance testing of network and storage adapters to facilitate turnaround with remote test teams in Asia.

San Diego, Ca

Senior Software Quality Assurance Engineer (2008-2010)• Drove the product quality aspect of validating the Wi-Fi / wireless WAN / Bluetooth / GPS implementation on VAIO computers leading to GM release for software as part of VAIO product release.• Collaborated with internal teams and mobile carriers (Verizon, Sprint, AT&T) to achieve on-time sales of mobile broadband-enabled notebook computer systems.• Performed duties as America’s point of contact for Bluetooth and Wi-Fi issues for… Show more Senior Software Quality Assurance Engineer (2008-2010)• Drove the product quality aspect of validating the Wi-Fi / wireless WAN / Bluetooth / GPS implementation on VAIO computers leading to GM release for software as part of VAIO product release.• Collaborated with internal teams and mobile carriers (Verizon, Sprint, AT&T) to achieve on-time sales of mobile broadband-enabled notebook computer systems.• Performed duties as America’s point of contact for Bluetooth and Wi-Fi issues for other Sony products including mobile (car) electronics and home DVD / BD players allowing for quick turnaround in issue investigations with functional teams in Japan / Europe / South America. Senior System Sustaining Engineer (2002-2008) • Provided 4th tier support for issues raised to Sony call centers allowing for quick and cost effective resolution of customer issues.• Business-to-business and pre-sales support for large corporate clients.• Packaged and released drivers and pre-emptive software updates for customer via the Sony support site reducing customer calls and support costs. • Facilitated weekly meetings with teams in Japan and Europe to discuss customer issues and disseminate solutions and software fixes resulting in reductions in turn around time.• Liaison for all issues related to Location Free TV. Operating System Migration Test Lead, Bellevue, WA (2002) • Acted as the Sony liaison for all Windows operating system issues requiring investigation by Microsoft, streamlining the communication process between Sony and Microsoft Project Test Lead – VAIO Notebooks, San Jose, CA (2000-2002) • Simultaneously oversaw the work of different teams on multiple VAIO Notebook projects, increasing test coverage and efficiency with each product release. • Successfully completed testing of the first Windows XP-based notebook projects in time for the launch date while working with extremely aggressive deadlines. Show less