Kenneth Tierney Email & Phone Number

Chandler, Az, Us

Us

Responsible for the operational leadership of 320+ global FTE/FTC in seven locations, performing end-to-end corporate advance processing ownership, 571 & 104 GSE reimbursement filings, PMI claim filing, prior servicer/investor indemnification claims, and intradepartmental process improvement. Accountabilities included development and motivation of team members, weekly partnership engagement with C-Suite, daily utilization of trend reporting and analytics to identify and resolve risk, and providing feedback to upstream teams for error resolution. Emphasis on minimizing losses, creating efficiencies, maximizing vendor relationships, and balancing monthly and annual plan goals and deadlines in a fast-paced, high-dollar, high-stress environment.

Expanded Ditech’s captive subservicing and MSR portfolios by cultivating industry relationships – utilizing CRM technology - resulting in an increased marketplace for acquisitions. Primary responsibilities included sourcing new relationships via conferences and industry connections, growing and supporting existing relationships, providing business cases and recommendations for purchase and acquisition opportunities. Main point-of-contact between client, legal team, operations, and counterparties on LOIs, pricing analysis and negotiation, due diligence, purchase and service agreements, and other contractual reviews.

Initial member of Ditech’s client advocate group, responsible for consulting relationships with the largest subservicing clients ($45 billion+ in assets under management). Participated in department growth to a multilayered team of 20+ employees. Anticipated clients’ needs while monitoring portfolio performance, identifying trends and utilizing findings to improve performance, processes, oversight, and reporting. Facilitated monthly performance reviews with clients’ C-Suite leadership team, executive management, and operators, ensuring performance was conveyed with the appropriate context to highlight added value created via the Ditech processes. Acted as a client liaison by collaborating on strategy while driving implementation with internal operational units.

Englewood, Us

Managed relationships with investors, sellers, servicers, and claims team to reach an agreeable fiduciary settlement on individual and bulk repurchase and indemnification claims. Focused on creating efficiencies for the tracking of claims in the pipeline, claim review, and resolution stages. Responsible for a staff of 15 tasked with the development of sound legal arguments for lawsuits against noncompliant sellers.

Engaged with investors and other service providers to convey clients’ requests and produce a tailored, investor specific product. Managed a team of 14 Operations Analysts with a specific focus on empowerment and team building to assist them in making make educated decisions while providing an exceptional product for the client. Drove development of simplified reporting and research review process via stored logic and formatting.