Kenneth Tirado Email & Phone Number

• Testing multiple web/mobile products and projects. • Create and maintain regression automation suites using Selenium and GitLab.• Use of SQL to find, create, and update data to fit testing criteria. • Develop project testing scope, assign tasks and deliverables, and monitor testing progress and milestones. • Liaise between the Product Owner, Business Stakeholders, and Developers. • Attend meetings on product enhancements and ensure suggestions fall within business guidelines.• Work with Software Devs to ensure desired product outcomes and organize testing of new enhancements.• Work with internal departments and clients to troubleshoot and resolve issues with products.• Collaborate with scrum teams on projects that encompass several products & testers. • Conduct monthly QA team meetings to review current and upcoming projects.• Assist Project Managers on product functionality, updates, and to manage the Product Backlog. • Answer any questions regarding business & technical requirements for managed products. • Attend meetings with customers to learn more about how customers use the products to meet their needs.• Work with UX Designers on projects to increase usability of existing products and to design new products.Key Accomplishments • Tested using SQL to implement the Data Retention process which helped to ensure ISN met the Data Retention policies set. • Worked with our business clients on the New Company Contacts Sync project that helped to have new users either created on the web or within Salesforce to automatically create the contact in the other.• Tested a product specific to the U.S. market to work with all markets globally.• Lead and tested the new Insurance project which had a crossover with many teams to ensure all the legal, business, Insurance Coverage Amounts, and rules were being met when granting Contractor’s access to specific sites.

• Develop Test Plans based on minimal documentation and what the business and their clients requested. Ensure that Verizon Shield cloud system works according to specifications. • Work with multiple teams to ensure web UI, cloud system, billing system and management system all had data displaying in sync with no discrepancies.Key Accomplishments• Helped to lead the team on the testing of the new Cloud VM software in an agile environment.• Verified reported bugs and routed to appropriate DEV teams to ensure rapid turnaround.

Arlington

• Was brought in to lead the Testing of the new website redesign for all 6 sites in both English and Spanish. • Created the New Infrastructure QA Team which deals w/Telecom, SharePoint, & Security. • Led the team to implement HP ALM within the QA and development teams to help tracking. • Led the test efforts for the new Consumer, Dealer, & Personal Account sites. • Developed Test Plans according to BRD’s & TRD’s submitted by our internal clients.

Fort Worth, Tx

• Work closely w/Telecom team to ensure all customer calls are routed according to loan status. • Held monthly QA Team meetings to keep the team up to date on the latest updates to our main products. • Helped to start the ‘Maintenance’ team which handled urgent issues and all high visibility changes.Key Accomplishment• First mortgage servicer in the nation to implement the new government loan laws.

Coppell, Tx

• Maintained QA for 3 large E-Commerce sites which handle our associate base of over 600,000 users. • Used SQL queries to support testing efforts and to modify test data as needed. • Responsible for training all departments on new website and tools functionality.Key Accomplishment• Testing of the new website which allows users all over the world to place orders on any downline account and ship to different downline anywhere in the world while ensuring that all accounts meet the monthly metrics.