With over a decade of experience in Customer Experience (CX), Project Management (PM), Recruitment, and Team Management, I’ve played a pivotal role in driving growth at Foundry, guiding it from its start-up phase into an expanding business across the APAC region. My focus is on delivering customer-first strategies that enhance satisfaction, improve operational efficiency, and foster environments where teams excel.Starting my career in media strategy and planning, I gained key insights into audience targeting and campaign management, which later fuelled my transition into CX and PM. I’ve seen how a strategic customer journey can directly impact business growth, and I’ve applied these insights to transform customer experiences at every stage.At Foundry, I’ve successfully led account strategies, improved operational workflows, and supported mergers and acquisitions. By streamlining processes, I’ve helped both the company and its clients achieve significant operational improvements.Beyond my role at Foundry, I’m passionate about mentoring and coaching. As a part-time Group Exercise Instructor, I channel this passion into developing talent, creating inclusive environments, and building cohesive, high-performing teams. I take pride in fostering an atmosphere where diversity is celebrated and everyone can contribute their best.Looking forward, I’m eager to continue leading transformative projects that prioritise customer success, drive operational excellence, and support strategic growth. I am always excited to collaborate with talented teams and make a meaningful impact.If you share similar sentiments or have a passion for driving customer success and building thriving teams, I’d love to connect and explore how we can create value together. :)