Kenneth Tomlin Email & Phone Number

San Bernardino, California

• Managed a team of up to 45 technicians for a $1M branch location. Responsible for hiring, training, developing and disciplining employees. Managed P&L budget, billing and invoicing.
• Performed field audits to ensure all service department records and logs were maintained with 100% accuracy.
• Achieved projected revenues and margins by maintaining 100% margin and revenue during the previous 5 years
• Controlled expenses effectively by reviewing cost of sales expenses paying particular attention to toner supplies, labor and mileage expenses. Implemented auditing of all large orders of supplies before supplies were.
• Aligned territory workloads and made adjustments as needed to balance workloads of employees thereby improving productivity and efficiency.
• Continuously improved customer service metrics to create an excellent customer experience by reducing response times from 7 hours to 5 hours and a 10% reduction in repeat calls.

Greater Los Angeles Area

Supervised 15 Technicians in the Los Angeles Area. Assisted Branch Service Manager with daily service operation. Managed Technicians, Credit Manager, Dispatch, Parts Department, Contract Admin, and Service Admin. Supervised parts and supplies inventory. Interacted with Branch General Manager and made customer visits, as needed.

Bachelor’S Degree, Agriculture, General

Associate’S Degree, Electronic Engineering