Kenneth Turner Email & Phone Number

Nashville, TN, US

San Francisco, California, United States

• Ensured compliance with safety and service procedures per company and FAA regulations.
• Provided a comfortable travel experience for passengers while being prepared for emergencies.

Houston, Texas Area

• Established and nurtured relationships with clients to create personalized travel experiences.
• Developed and implemented strategies to grow business and increase client base.
• Organized and led group travel experiences to various destinations worldwide.

Houston, Texas Area

• Assisted in training and managing sales associates to exceed sales goals at My Wireless in Houston, Texas.
• Provided exceptional customer service by building relationships and gathering information to grow AT&T Wireless and DirecTV.

Houston, Texas Area

• Trained sales associates to exceed sales goals and provided exceptional customer service to grow AT&T Wireless and DirecTV.
• Formed strong relationships with customers to drive sales and ensure customer satisfaction.
• Collaborated with team members to optimize sales strategies and achieve targets.

Houston, Texas Area

• Provided exceptional customer service by forming relationships with each customer to drive sales.
• Gathered information to tailor AT&T Wireless and DirecTV solutions to meet customer needs.
• Achieved top sales performance by exceeding monthly targets consistently.

Houston, Texas Area

• Led a team in delivering exceptional guest service at Chick-fil-A-Franchise in Houston, Texas.
• Trained and supported team members in guest service, food prep, and cash handling procedures.
• Ensured consistent high-quality service for each guest by overseeing daily operations.

Houston, Texas Area

Houston, Texas Area

• Managed a top-producing team of sales distributors to excel in selling DirecTV and Safelink Wireless.
• Developed a streamlined training approach focused on connecting product offerings to customer needs.
• Cultivated "win-win" relationships with retail partners to boost their bottom line.

San Antonio, Texas

• Assisted bankruptcy and foreclosure status borrowers with payments and modification processes, exceeding performance metrics by 50%.
• Provided training and development for new and existing co-workers at Wells Fargo in San Antonio, Texas.

San Antonio, Texas

• Provided exceptional customer service by assisting with online transactions, hardware inquiries, and other services.
• Exceeded quality assurance objectives and sales goals by 25%, including successful cross-selling and product referrals.

San Antonio, Texas

• Managed over 100 calls daily to enroll clients in debt management programs and provide ongoing support.
• Analyzed credit reports and financial statements to tailor debt solutions for clients' needs.
• Calculated debt amounts and funds available to create personalized payoff plans for clients.

Toledo, Ohio

• Managed inner-city territory for non-profit workforce development program serving youth and young adults as an in-house classroom instructor and trusted one-on-one coach.
• Developed and facilitated training content for adult learning courses and created much-needed core job placement opportunities.
• Matched participants with employment consistent with clients' vocational goals and training provided, while meeting and exceeding specifications by the State of Ohio.

• Provided support to CEO, Project Managers and Senior Consultants by securing new contract agreements and retaining existing clients, aiding in generating an annual revenue increase of 900%.
• Responded quickly to client escalation concerns as a trusted primary contact.
• Maintained industry best practices in the company's e-Learning, Coaching and Training products.

Toledo, Ohio Area

• Led a 15-person sales and customer service team, working directly with the Kiosk and District Manager to support multiple store sites, including creating the highest revenue location in the District.
• Successfully ensured all district sales and customer quality goals were reached and exceeded, while maintaining monthly and quarterly sales increases of 15-20% in key performance indicators.
• Implemented training road maps and development paths, side-by-side sales coaching, facilitating, customer training events and generated revenue as project manager for cold call blitzes and in-store promotions.

Business Administration

Activities and Societies: Student Government, Student Association, Intramurals

Diploma, Advanced Studies

Activities and Societies: Football, Basketball, Track, Student Government