• Agent Leadership Council• MS & TN Multi-Million Dollar Club

• Collaborate with Cross Dock Leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas• Streamline logistics in the operation through the implementation of standard work and team leadership• Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates• Proactively identify and lead process improvement initiatives and Lean tools

• Lead and develop a team of 37 Associates and 3 supervisors• Proactively identifying and leading process improvement initiatives • Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor

• Resolve domestic & international intermodal transactional and billing issues, as well as, customer concerns.• Coordinate with operations and mechanical to get spot/repair/departure plans on Bad Ordered cars and ensure timely deliveries.• Create reports, communicate, resolve issues, as well as participated in customer reviews and sales meetings for large intermodal accounts with vendors such as JB Hunt, Swift, FedEx, UPS, Amazon, and Schneider.• Create service announcements to disseminate to the public during service interruptions for weather, derailments, etc.• Create training documents then conducted training for customers and drivers on how to use BNSF web applications & Railpass.• Maintain knowledge of relevant regulatory agencies such as FRA, DOT, and OSHA.• Develop Key Performance Indicators (KPI) and ensure all Service Levels (SLA) are met.KEY ACHEIVEMENTS: Received ‘Exceeds Target’ in "Customer Experience" during the annual review for leading metrics site-wide. Crafted letters to effectively communicate delays to upwards 6,000 customers affected by the event and post the message to the BNSF home page for customers to review.

• Provided leadership, over site, and support to the partial exempt supervisors and clerical staff.• Communicated consistently with Customers, Operations, Marketing, Service Design, Sales, Demurrage and Storage team to trace cars, assist with getting clearances, help create departure plans with operations, billing issues, and other customer service or transactional tasks.• Created and updated overloaded and dimensional car training manuals to help analyst better assist customers.• Maintained terminal by forecasting and executing new design layouts; inspecting equipment; issuing work orders for repair and requests for replacement.• Visited Houston terminal to correct their hold car issues and prevented rail cars from traveling back and forth from the PTRA and BNSF which improved velocity and Improved BNSF revenue.• Worked frequently with the grain desk to update waybills, reporting, pre-release, and assist grain customers.KEY ACHEIVEMENTS: Received ‘Exceeds Target’ evaluation during the annual review in "Product, System, and Processes" due to proactively correcting Waybills and fixing billing patterns, increasing velocity and revenue. Received ‘Exceeds Target’ evaluation during the annual review in "Ownership" due to fully resolving all customer issues and completing process improvement projects to get positive results.

• Supervised, led, and communicated effectively with 280+ yard employees and 10 yardmasters.• Assisted the team in executing all daily operations to ensure premium service and smooth functioning as well as planning daily train and switching operations consistent with safety.• Organized customer facility checks with Safety Manager, Safety Committee, Engineering and Operations to monitor close clearances, walking conditions, and proactively improved safety.• Collaborated with Mechanical, Engineering, and Operations to conduct operations tests and safety meetings to improve safety conditions and proactively prevent injuries terminal-wide.• Created and guided initiatives focused on continuous improvements and innovation operations plans.• Investigated accidents and injuries and ensured compliance with company and Federal Safety requirements. • Identified problems and developed plans to achieve improved operations; completed a Time Study on TY&E to help determine cost saving opportunities. • Ensured compliance with company's safety policies, operating rules, union agreements, and Government regulations. KEY ACHEIVEMENTS: Maintained 3+ years zero Terminal injuries, achieving 589 incident-free days through coaching, counseling, relationship building and providing proactive solutions. Frequently achieved 1st and 2nd out of eight managers in finding risky behaviors while coaching and counseling crews on proper operating practicing rules. Decreased overtime from $111 on average per day to $25 on average per day while maintaining Velocity. Reduced End of Train Device claims were by 44% from $391.50 per month to $220.23 per month. Achieved ‘Exceeds Target’ in "Velocity/Service" during the annual evaluation for developing and implementing new processes that decreased car dwell and increased velocity.

• Shadowed different employees in different departments• Created an operations testing calendar to make operation testing more efficient at respective terminals• Worked on restructuring the internship program to better develop interns • Gathered and analyzed data in Data warehouse to provide Superintendent with resources needed to prevent future derailments

• Market products through numerous resources• Place orders, deliver suits on time, and find wholesalers to purchase from • Handle accounting and paid taxes

• Completed research on Supply Chain Collaboration with Dr. Terry Esper• Presented research at McNair national conference• Learned Technical Communications, Research Methods, Information Systems, and statistic instruction

• Sorted packages and placed them on sorting machines that transfers the goods to loading docks• Communicate efficiently with fellow workers, supervisors and other members of the team• Loading heavy packages on to the conveyor belt or on delivery trucks.• Ensure that all tasks assigned are accomplished in a certain time period