Kenneth Chan Email & Phone Number

- Elicit requirements from stakeholders to understand goals, roles, priorities, processes, and risks.- Visually model systems and processes to facilitate mutual understanding of their current and future states.- Evaluate how well potential solutions meet requirements through RFP.- Design new processes mediating business and technical requirements.- Define and configure system specifications for new systems and processes, such as building forms, custom fields, import field/value mappings, users provisioning, etc.- Write complex Queries to target data for reporting or system automations.- Write testing scripts, execute tests, document results, and resolve testing issues to validate go-live readiness.- Write training documentation in Technology’s knowledge base.- Lead implementations by identifying goals, risks, deliverables, assigning responsibilities, scheduling activities, managing project progress, and facilitating meetings.- Liaise with stakeholders, project team, and service providers to maintain clear understanding of project scope and expectations.- Write Project Charters and SLAs to facilitate agreement on scope, roles, and responsibilities of newly implemented services.- Participate in the RFC process to propose changes while avoiding risks.Manage constraints through prioritization and adjusting scope or timeline.- Lead UATs, training, documentation, and communication efforts to facilitate adoption of new processes by end users and support staff.

Boston, Ma

- Engaged with clients to understand the goals and scope of their requests before exploring possible resolutions.- Resolved client requests through fixes, replacements, escalations, training, or providing recommendations.- Minimized service disruption of complex problems by quickly deploying temporary workaround solutions.- Tracked progress and correspondence of client requests in the ChangeGear ticketing system.Reviewed current and past tickets for researching context, trends, and possible resolutions.- Designed, planned, and executed AV installations leveraging AV knowledge and Extron configuration skills.- Consulted by faculty and organizers for meetings and events by providing multimedia/technical recommendations.- Improved knowledge base by continuously reviewing, updating, and contributing to its documentation.

Boston, Ma

- Provided computer, classroom, and event related technical support under guidance of full-time support staff.

Boston, Ma

- Load-in, set up and strike of LED video wall, lighting and audio equipment for a 2,500 guest capacity concert venue.- Spotlight operation

Boston, Ma

- Provided stimulating and dramatic experiences to audiences by operating: DJ equipment, ChamSys lighting board, Resolume for video graphics, Cryo/confetti, fog-machine, and managed room sound – everything done simultaneously.

Allston, Ma

- Served a mostly young, university-student aged demographic in a casual dining setting- Carried out complex cash and credit transactions through an electronic POS

Düsseldorf Area, Germany

- A2 audio engineer for rehearsals and live broadcasts- Proactively troubleshooting and contributing to configuration of the studio’s newly built audio control rooms- Independently operated video playback and graphics for dozens of on-air live German language daily news broadcasts- Coordinated a high volume of real-time ingest/outgest switching and data transfers between various stations in the media exchange control room - Set up for orchestral and big band recording productions- Communicated at all levels in a fast paced high pressure German environment in-person, on telephone, and intercom

Boston, Ma

- Introduced to Ravenna/Pyramix/Horus production workflow- Assisted with the maintenance of equipment inventory- Crimped, modified, tested, and installed various cable types for in-studio and on field production- Set up on live on-site recording productions- Received lessons in editing techniques for classical applications

Framingham Ma

- Editing and sound-design of media content for product demos- Edited and synced many scores of voiceover translations to video- QC-ed the functionalities of each programmed demo version- Researched and selected musical material for product demos- Assistant field engineer on various corporate productions- Occasional media retrieval from the asset management system (RAID)- Assistance in updating the project database network (Agency Central)

Cambridge, Ma

- Participated in institutional donor research and local competitor research- Assisted with pre-concert tasks, CRM maintenance, and patron-data development- Assisted the audio engineer with the recording production of concerts

Cambridge, Ma

- Served a demanding customer demographic in a casual Japanese dining setting- Handled a menu that included many complex options including daily specials- Carried out complex cash and credit transactions through an electronic POS- Occasionally performed routine managerial closing duties, including daily sales reports

Boston, Ma

- Solicited both donations and subscriptions for the 2010-2011 season- Participated in meetings with higher administration to discuss market demands- Occasionally served as assistant manager

Boston, Ma

Participated in bi-weekly meetings with government officials at Boston City Hall to discuss matters concerning Boston youth

Boston, Ma

Participated in the maintenance and retrieval of documents at a major archival facility

Bachelor'S Degree, Computer Science

Bachelor Of Music, Sound Recording Technology, Gpa: 3.312

Music Coursework in: Music Theory, Aural Skills, Music History, Instrumental Performance, Ensemble Performance, Counterpoint, Composition.

Bachelor Of Music, Music Business, Gpa: 3.312

Core Business/Music Industry Coursework in Microeconomics, Macroeconomics, Financial Accounting, Managerial Accounting (in progress).

Education record