• Program Manager of Global partnerships with IBM, as well as Fujitsu.• Partner with key Upper-Level Executives / stakeholders to analyze and submit weekly, monthly, and quarterly forecasts for IBM business.• Partner with Executives to create Quarterly Business Review presentations providing analysis of historical and current revenue trends, year-to-year booking pipeline, and forecasting.• Analyzed and identified data discrepancies in Business Analytics reporting tool and worked with IT team to resolve issues. Also worked with IT team to develop enhancements to improve reporting functionality.• Streamlined and automated repetitive weekly processes using Excel macros to greatly improve sales data reporting efficiency.• Developed new reporting method for IBM business to identify additional overlay credits resulting in $10M in additional revenue compensation.

Consultant position. Loaded new advertising campaigns into database via OpenX. Worked with partners to research discrepancies. Tracked cost and profit values to confirm that campaigns were not losing money.

• Generated multiple reports measuring the Sales team’s quarterly progress in relation to Bookings, Shipments and current Backlog and providing clear, concise data for use by the Executive Staff in Public Revenue Earnings call to shareholders.• Developed multiple process documents (Sales Operations Reporting Playbook) detailing step-by-step instructions on how to generate all reports created by Sales Operations team, resulting in increased operational efficacy and uniformity. • Designed and completed 100+-page Field Operations Guide documenting everything new and existing Sales team members need to know to perform their jobs consistently and effectively.• Increased Order Management productivity by creating new Customer Master Records in the company’s data repository.• Worked with third party consultant to incorporate D&B (Dun & Bradstreet) enrichment data into the company’s Data Repository, enhancing the amount and type of data available to Sales personnel.• Active member of core team designing and implementing true MDM (Master Data Management) and Data Hub to improve data accuracy and availability.• Developing Customer Data Standards Guide to clearly define rules for quickly and accurately creating new records in Customer Master database, thus reducing errors and redundancy.

• Received NetApp Global Services Champion Award for responding expeditiously, efficiently, and accurately to service requests, greatly improving end-user satisfaction. • Hand-selected to manage international team of 4 members quickly bringing them up-to-speed on needed knowledge and vastly improving performance.• As Team Lead and Trainer for NetApp Bangalore, created training materials; conducted training; led regular check-point meetings; monitored and evaluated team performance; and report results to headquarters, greatly enhancing team knowledge and efficiency. • Participated in User Acceptance Testing to ensure and improve customer satisfaction. • As Point-of-Contact for Synergy B2B process, monitored auto-booking data; corrected errors; and created and monitored data mapping and cleansing rules to improve accuracy of the data acceptance process. • Created and produced multiple reports for upper management to measure the success of efforts to coordinate information and increase efficiency among interactive systems.

Full-time contractor responsible for maintaining and improving data integrity in support of Top Enterprise Accounts, such as Cisco Systems, Yahoo!, and Google. Research and resolve data discrepancies between systems, such as Oracle and Vantive Review sites, to prevent duplication and ensure compliance with corporate standards. Work cross-functionally with international and multicultural project teams while partnering with IT, CMAT (Customer Master Application Toolset) and the NGS (NetApp Global Support) organization to ensure a positive customer experience with the service entitlement and contract management teams. Interact with and participate on international, multicultural, cross-functional project teams, and partner with IT, CMAT, and the field organization to ensure a positive customer experience with service entitlement and contract management.

Prepared marketing collateral for print, web, advertising, trade shows, and public relations announcements. Researched and conducted studies on the disk drive industry to assess market conditions and applications for the company’s disk drive test equipment. Generated market forecasts based on this data. Analyzed sales and customer satisfaction data to measure the company’s performance to plan, and recommended appropriate actions. Performed data mining to support targeted marketing and direct sales campaigns. Participated in sales and product planning activities.

Provided customer service and resolved problems for major commercial accounts such as Seagate, Quantum and Maxtor. Processed RMAs and POs; generated domestic and international shipping documents; produced back-order and sales reports; performed accounts payable and accounts receivable functions.