Kenneth Norton is a Senior Cloud Technical Account Manager at Amazon Web Services. He possess expertise in customer support, product marketing, virtualization, vmware, sales and 17 more skills. He is proficient in Chinese, Spanish and Japanese. Colleagues describe him as "Ken and I worked together on several products at Western Digital. Ken and his team of support engineers provided support on key released storage products (DCS ActiveScale and Intelliflash). I knew I could always count on Ken to either help directly or delegate to his team whether it was for released product support or preparation for new product launches. Ken works very well cross-functionally. His collaborative style, team focus and organizational skills make him a very effective leader. He can engage at any level of support at both account level as well as at any specific technical support issues resolution. He is a recognized field customer support leader. I strongly recommend Ken for his teamwork, leadership and dependability. " and "I had the pleasure to work with Kenneth Norton over the past five years while at Western Digital, SanDisk. I reported directly to Ken. Ken was the best boss who showed us that secret to success lies in simple things like hard work and perseverance.” It was wonderful working with such a Manager, Mentor, Friend in my career. He's got great managerial skills. Very friendly and supportive of all of my efforts, Working with you has been very enjoyable and I have learned and grown a lot. Thanks for converting our mistakes into lessons, pressure into productivity and skills into strengths. You really know how to bring out the best in us. Ken’s technical understanding combined with his market expertise makes Ken undoubtedly the best choice in the Technical Support/Customer Success industry for any company. I would certainly look forward to work with him or for him again! Thank you, Ken! I wish him great success in all his future endeavours."