Kenneth Lee Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Develop in-house applications integrating with voice technologies to deliver a delightful and secure service.Reduce obsolescence and risk through the migration of on-premise applications to the public cloud. Develop integrations between voice and backend services for comprehensive reporting. Manage and deploy Unified Communication and Collaboration applications to enhance workplace experience.

Sydney, Australia

Servant leader in a geographically diverse team developing a robotics solution to facilitate the processing of financial hardship.Code components in a Robotic Desktop Automation solution to streamline document management for sensitive information. Collaborate with stakeholders to identify requirements and co-design an automated business process. Champion for software best practices in the development team improving code quality.

Sydney, New South Wales, Australia

Automate infrastructure processes and develop deployment pipelines for cloud migrations in traditionally on-premise applications.

Sydney, New South Wales, Australia

Automate one-click provisioning across deployment environments for enterprise java applications.

Automate voice processes and develop an application for collating and reporting on voice recording for regulatory commitments.

Sydney, New South Wales, Australia

Manage the Windows Server standard operating environment with configuration managemnet and group policy.

Teacher for classes of university students teaching an introduction to business through the lens of empathy and the business model canvas.

St Leonards

Assisted senior managers at country levels of governance in creating new business process to encourage and promote collaboration between business units, to create new business opportunities.Worked with many mangers on a wide range of levels and design or tailor reports for their needs. These reports would range from tracking education, sales updates, changes within data, summary reports as well as the automation of existing reports using excel.Taught and developed excel workshops for the entire Intern cohort for 2014 as well as for full time employees. The workshop comprised of 3 sessions that taught excel basics as well as their application in the business process.Took up an asset management role and would manage part of the transition of IBM's SystemX business to Lenovo ensuring all standards and policies were met.

Sydney

During Christmas I filled in as one of the customer service reps at Sydney's flagship store located in the CBD. Here I worked to schedule and assisted customers in their purchases, providing them with a positive customer service experience.While not serving customers I participated in logistical tasks such as transferring stock between stores, liaising between other stores, filling in for other stores and in the handling of stock throughout this busy period.

Sydney, Australia

As a Technical Client Representative I provided technical knowledge for customers on the BigPond network and liaised between field technicians to guarantee exceptional service across the Telstra Network. Using logical reasoning and methodically applying technical analysis, I diagnosed possible issues from the customers perspective and whenever possible provided immediate troubleshooting support for the problem. After gathering enough data and evidence I would determine a possible cause and follow with a plan of action to ensure a stable connection for each user.As part of my role I interacted with customers on numerous occasion especially for disgruntled customers, allaying any of their concerns and ensuring their problem is well cared after while taking personal responsibility to drive positive customer experiences.

Bachelor Of Engineering (Be), Bachelor Of Business (Bbus), Information Communication And Technology (Software), Finance

Activities and Societies: UTS Motorcycle Club, UTS Filmanthropy Society, UTS Engineering Society, Student Mentor for the UTS Business.

Higher School Certificate, 93.95