I was responsible for the network infrastructure, core software services, point of sale systems, digital signage, and cyber-security for one of the oldest art museums in the United States. Likewise, I managed the IT staff, manage all IT services and inventory, and coordinated the audio visual and gallery inter-actives.In alignment with their Mission Statement, through the power of art, I contributed to a more vibrant Cincinnati by inspiring its people and connecting our communities!

Volunteered my IT Services at Christian Non-Profit Social Service agency.• Designed, built, and deployed server hardware, software, battery backup, router, switch, cabling, LAN and WLAN from ground up • Maintained company Firewall, content filtering, and access control for network• Maintained and updated current website and issued email accounts to users • Provided telephone, remote, and desk side Level 3 support for 20 users• Monitored event logs for issues; performed hardware and software maintenance

Manage and maintain 60+ servers, end devices, LAN, and WAN across two datacenters and 20 branch offices• Android, IOS, Windows, smartphones, tablets, laptops, desktops, XP, 7, 8, 10, 2003, 2008, 2012, MCSA, A+, VMWare, SAN, Cisco, VOIP, Cat 5/6, Fiber, L2/L3 network, Wireless, & other duties as needed• Fix broken stuff – provide education when problem in chair not in computer• Partner with vendors and other agencies on city wide projects• Provide IT On-Boarding for all new hires• Network Security Evangelist• Crypto-Locker KILLER• Think like a hacker• Project Management• IT Asset Inventory

Putting "Personal" back into "Computing"• Residential and Small Office IT consultant• Data Backup & Emergency Data Recovery • Website design and hosting, and Search Engine Optimization• Break-Fix service and build/deploy and support desktops, servers, and networks• Remote PC repair or desk side in Greater Cincinnati and Fort Wayne Indiana

OKI Bering has been serving the gases and welding industry for over 75 years. OKI Bering was acquired by a larger competitor in November 2012, and I was asked to stay to assist with the conversion process. My out date was April 30, 2013. I provided technical support to end users in the Corporate Office and 9 branch warehouses.• Utilize Dell’s KACE asset management and Service Desk software• Provide Level 3 support for corporate office and 9 warehouses throughout U.S.• Support Lotus Notes, Microsoft Office, Shoretel VOIP telephone, IBS software, Mainframe sessions, Android, laptops, desktops, printers and copiers• Virus/Malware removal, break/fix service both remotely or desk side• Develop, test, install, modify, and maintain computer and peripheral components

Contract worker thru Consultants to You (Cincinnati, OH)• Utilize CRIS and Clarify help desk ticketing systems• Provide first and second level technical support for hardware and software for different accounts, with over 1500 corporate end users internationally.• Support Lotus Notes 6.5 / 8.5, Microsoft Office products, Black Berry, Android, IPad & IPhone support, Corporate Gmail support, SSLVPN, LAN/WAN technologies• Provide strong troubleshooting skills, use remote tools such as Microsoft System Center Configuration Manager (SCCM), Bomgar, and Live Automation • Use tools such including Active Directory, IBM Tivoli Access Manager, McAfee Endpoint Encryption, and Mainframe Host on Demand to configure user accounts

General Maintenance with an emphasis on Electrical wiring, telecommunications, DVR camera systems, alarm systems, LAN and telephony cabling.• Utilize work orders to track progress and completion of tasks • Prioritize repair issues, perform general building repairs • Communicate major issues with supervisor and administration staff • Troubleshoot break/fix computer or network issues, make repairs on desktops, laptops, routers, switches, or cables as needed • Respond to impromptu questions from staff regarding computer or network usage • Setup computers & software as needed • Replace batteries in APC Backup Battery units as needed • Run network cables • Install and program Digital Video Recording camera systems • Created CD’s to auto play surveillance videos using a custom script with user options • Wire & service fire and intrusion alarms • Install electric wiring, switches, receptacles • Perform other general repairs as needed

Manage overall operations of Building Maintenance company, including management of labor, productivity, quality control, safety, supplies, payroll, budgets, and more for janitorial and rental property business.