Ken Ngan Email & Phone Number

Toronto, ON, CA

• Directed UX efforts across multiple client accounts, managing scope, timelines, and resource allocation to ensure project success
• Collaborated with cross-functional teams such as Creative, Technology, Client Services and Strategy (Activation, Brand, CRM) to create digital ecosystems and drive marketing efforts at both strategic and tactical levels
• Led the implementation of Figma design systems, overseeing both tailored in-house designs and client-mandated solutions

Toronto, ON

• Led the successful delivery of UX initiatives, providing comprehensive project oversight from brief development through research, design ideation, creative execution, development, UAT, and final launch
• Served as a resident accessibility expert, advising cross-functional team members on best practices
• UX / UI design tool enthusiast offering education, guidance, and support on Figma, Axure, and Sketch
• Mentored and trained junior designers, providing coaching and ensuring the quality of project deliverables

Toronto, ON

• Contributed to various client projects spanning responsive websites, email templates, interactive detail aids, interactive trade show displays, service portals and applications, design systems and UX research
• Deliverables include product audits, heuristic evaluations, accessibility reviews, card sorting, usability testing, user journey maps and flows, site maps, wireframes, prototypes, and functional specifications.

Toronto, ON

• Provided consultation services to Partial, a local art rental service, through recommending web solutions to improve daily operations and customer engagement
• Conducted heuristic evaluation on website and established usability recommendations for optimization
• Led design thinking workshop to identify and prioritize user goals and opportunities
• Designed integration of user profile management for customers, artists and administrators enabling self-service functionalities and personalization
• Produced site map, user flows, wireframes and prototypes to help convey design decisions, user navigation and functionality concepts

Toronto, ON

• Led multiple product roadmaps to facilitate the launch of a multi-channel enterprise digital ecosystem aimed at replacing over 100 tools
• Partnered with stakeholders to shape plans for channel integration
• Performed user research and data analysis to validate products and features
• Collaborated with UX / UI teams on user journey maps, user stories and design concepts
• Advocate for empathic design and successfully deployed initial product releases to 1,000+ end users within two sales channels
• 2015 Rogers Business Impact Award - Team of the Year. Admiration for driving omni-channel values across the company setting the foundation for an integrated digital experience between all sales channels and its.

Toronto, ON

• Managed projects involved in aligning compensation solutions with business goals to acquire incremental sales, drive process improvements and minimize costs
• Designed simple yet effective compensation models that motivate sales reps
• Ongoing stakeholder engagement, rep feedback, assessment of end-to-end sales fulfillment processes and quantitative analysis helped to identify key opportunities
• Created payout calculator prototypes to simulate and test impacts. User friendly versions were also produced for stakeholders to run scenarios and frontline reps to track sales performance.

Toronto, ON

• Supervised a team of analysts to execute commission payments and incentives for five sales channels with combined disbursements amounting to $15M+ annually
• Partnered with cross-functional teams to plan and define commission programs, contributing to the achivement of corporate targets.

• Led development of tools and databases to optimize commission payment execution across the department. Overall enhancements increased speed and accuracy enabling surplus bandwidth to focus on value added tasks such as.
• Conceptualized solutions by interviewing analysts, assessing workflows, facilitating white boarding sessions and creating data models

Toronto, Canada Area

• Managed expense budgets through planning, forecasting, and conducting variance analyses to identify key risk indicators and provide recommendations for senior management
• Migrated team from legacy database reporting tool. Customized application by designing ER tables and scripting SQL queries to simplify report generation and data analysis. Trained and supported team on utilization.
• Led system migration and re-mapping of accounting structure to improve record accuracy and consistency across the team
• Developed process to automate the validation of consumer financing agreements to streamline the calculation of expense fees. Strongly increased productivity by improving accuracy and saving execution time, from weeks.

Toronto

• Consulted consumers and small / medium businesses with their technological and PC requirements
• Displayed relationship building and negotiation skills to establish a personal customer base
• Additional responsibilities include new hire onboarding, product training and mentorship

User Experience Design

Bachelor Of Commerce (B.Comm.), Business Technology Management | Finance Minor