Kenn Hoekstra Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin

WPS Health Solutions has spent 75 years making health care easier for the people they serve! As a nationally regarded benefits administrator for a variety of U.S. government programs, WPS serves millions of people and takes pride in remaining a not-for-profit health insurer in Wisconsin and several other Midwestern states. https://www.wpshealthsolutions.com

A Cisco Gold Partner headquartered in Houston, Texas, Meriplex Communications is an enhanced service provider specializing in communication and managed IT solutions for the enterprise market. Meriplex Solutions is the company’s Managed Services Division. http://www.meriplex.com MANAGER, SYSTEM ADMINISTRATION/SaaS July 2013 – Present• Developed, grew and managed a newly formed division of Meriplex Solutions focused on delivering new Software as a Service (SaaS) product lines to enterprise clients• Maintained large customer base with recurring revenues up to $100k per month• Implemented ConnectWise ERP/CRM software company-wide and acted as the primary developer and configuration manager for ConnectWise SaaS resale installs SERVICE MANAGER May, 2012 – July 2013• Successfully trained and led a team of 3 Service Desk Technicians and 5 Field Support Technicians in managing and supporting 50+ unique Windows Network environments encompassing more than 100 servers and 1200 workstations• Retained 95% of core customer base through challenging company buyout transition HELP DESK LEAD February, 2012 – May, 2012• Provided daily telephone, instant message, video chat and other remote technical support services to a diverse customer base in the greater Houston, Texas area.• Promoted to company Service Manager after 3 ½ months in an entry level position.Core Technologies: Kaseya, ConnectWise, Symantec, Spam Soap, Logmein, Webex, Sharepoint, Microsoft Office, SonicWall Firewalls, Acronis, MalwareBytes, MediaWiki, Windows Server 2008 r2 and 2012, Microsoft Exchange, Auth Anvil

Houston, Texas Area

Based in Salem, Oregon, MachineWorks Northwest, LLC is an independent software developer of mobile, PDA, and personal computer (PC) games including Duke Nukem’ 3-D, Rocky Boxing, DOOM and Stargate SG-1. http://www.machineworksnorthwest.com/DESIGNER/CONTRACTOR February, 2011 – February, 2012• Produced, designed, tested and documented Apple and Android mobile software including:* Duke Nukem' 3-D For Android* A10 Zombie Gunner Android/iOS* 3-D Hunting: Trophy Whitetail iOS* Unreleased Movie Tie-In Title

Houston, Texas Area

An independent computer game software developer in Houston, Texas that contributed to several multi-million selling software franchises including Call of Duty, Halo, Rock Band, Quake and Bomberman. Pi Studios, LLC dissolved in February, 2011 after 9 years in business. http://www.ign.com/companies/pi-studiosPROJECT MANAGER November, 2005 – February, 2011• Produced and delivered 8 high quality PC and console video game software titles on time and on budget using both Agile and Waterfall production methodologies• Managed diverse development teams (internal and external) ranging in size from 5 to 75 full time developers spanning multiple departments and creative disciplines• Developed departmental milestone schedules and budgets for internal development contingent on external contractor and publisher resources and deliverables* Promoted company and its products through social networking, press relations, trade shows, etc.Software titles include: Halo 2 for Windows Vista, Call of Duty 3, Mercenaries 2: World in Flames, Rock Band Track Packs 1 & 2 and Classic Rock, Call of Duty: World at War, Bomberman Live: Battlefest, Bonk: Brink of Extinction and Quake Arena Arcade in addition to two unannounced Unreal 3 and id Tech 5 Projects.

Raven Software is a market-leading and award-winning video game developer based in Middleton, Wisconsin and is a wholly owned subsidiary of Activision Blizzard, Incorporated (Nasdaq: ATVI). http://www.ravensoftware.comNETWORK ADMINISTRATOR June, 1998 – July, 2004• Provided All Windows Desktop Support for 150 workstations and 5 servers • Successfully managed company infrastructure growth from 20 to 100 employees • Developed And Implemented Company Disaster Recovery Plan And Inventory SystemPROJECT ADMINISTRATOR June, 1998 – July, 2004• Provided online, phone and e-mail technical support for library of 15 software titles • Performed customer relations, PR, marketing, social media and community management duties while generating documentation and attending trade showsLEVEL DESIGNER February, 1997 – June, 1998• Designed and built 3-D game content for multiple PC game software titlesProjects include: HexenWorld, Hexen II: Portal of Praevus, Heretic II, Soldier of Fortune, Star Trek: Voyager - Elite Force, Soldier of Fortune II: Double Helix, Elite Force Expansion Pack, Jedi Knight II: Jedi Outcast, Jedi Academy, X-Men Legends and Quake IV.

Whitewater, Wisconsin

* Operations manager for University restaurant with annual sales exceeding $1 million dollars * Managed and developed 3 assistant managers, 7 union employees and 12 student employees* Handled marketing, product ordering, budgeting, payroll, recruiting, hiring and disciplinary issues* Exceeded productivity and profitability projections for annual budget forecast