Kenn Mahesh Sørensen Email & Phone Number

Aarhus, Dk

Århus, Midtjylland, Danmark

Forsikringsrådgiver i team med ansvar for privat skadesforsikringer for bl.a. Nordeas medarbejder- og kundeporteføljeResultater:✦ Årets Medarbejder✦ Årets Kollega

Aarhus V, Region Midtjylland, Danmark

Forsikringsrådgiver i onlineteam med ansvar for privat skadesforsikringer for Danske Banks medarbejder- og kundeportefølje i Tryg.Resultater:✦ Outbound Mester (højeste KPI'er - kundetilfredshed, omsætning og kvalitet - på tværs af teams)✦ Rekord for månedsomsætning i teamet

Sundsvej 62, 7400 Herning

Customer Service management for our brand DILLING with departments across 5 different European countries.Responsibilities:✦ Managing and further developing Customer Service across both internal department in Denmark and outsourced partners in other countries✦ Training Customer Service supervisors and agents✦ Implemented common Customer Service platforms across departments✦ Quality Management✦ Business Development

Århus Area, Denmark

Sales and Customer service with a strong focus on service excellency and high customer satisfactionResponsibilities:✦ Sales and Customer Service✦ eCommerce coordinaiton✦ Social Media analysis and optimization✦ Performance analysis✦ Order management

Viby J

Responible for inbound and outbound sales for one of Denmark’s leading satellite TV providers, Canal Digital Denmark A/S, and some of Denmark's most renowned NGOs, like Børns Vilkår, Unicef and Hjerteforeningen.Responsibilities:✦ Sales Management and Training✦ New sales✦ Additional sales ✦ Corporate Fundraising✦ Quality management✦ Process improvement✦ Managing up to 20 employees and 2 supervisorsSkills attained:✦ Implementing high performance culture✦ KPI improvement on sales, conversion- and dropout rates✦ Performance coaching✦ Driving cost efficient contact center✦ Strategic planning to improve overall efficiencyAccomplishments:✦ Improved dropout rates by 50% while still maintaining high sales rates✦ Improved corporate fundraising sales rates by more than 50% for one of Denmark's most renowned NGOs

Viby J

Canal Digital: Customer Service with a special focus on sales and customer retention.Responsibilities:✦ Customer Service✦ Sales✦ RetentionAccomplishments:✦ Employee of the Month

3D design and construction of enclosures, parts, and full constructional documentation of speaker parts, both for inhouse construction and 3rd party suppliers.I have worked with different partners in the Far East.Responsibilities:✦ 3D design of components✦ Design of packaging✦ Full documentation for inhouse production and 3rd party suppliers✦ Pilot production✦ Construction of cabinets and componentsAccomplishments:✦ Responsible for implementation of CAD database in the firm: Autodesk Vault

Odense Slot

One and a half year internship where I worked within three different main areas of the field:✦ GIS - digital landscape mapping✦ Building permit management✦ Large scale landscaping projectsResponsibilities:✦ Technical drawing✦ Full description reportsAccomplishments:✦ Top ranked Technical Designer graduated in 2006 - 2007 in Region Southern Denmark with honours

Academic, Insurance, 10 / A

3.58 Skadeforsikring - Privat Professionel kundekontakt med fokus på kundeloyalitet og lønsomhed.

Hf-Enkeltfag, Dansk, Engelsk Og Samfundsfag, 11 / A

Technical Designer, Industrial Design // Architecture // Landscaping, 11 / A

Datafagtekniker, Datafagtekniker

Education record

Education record