Ken Noonan Email & Phone Number

Sydney, NSW, AU

Barangaroo, NSW, AU

Barangaroo, NSW, AU

Barangaroo, NSW, AU

Barangaroo, NSW, AU

Drive and embed increased productivity through the embedment and continuous learning of process and technology.Identify new opportunities to drive and improve productivity through process or technology enablement i.e. iPhone app on how to use iPhones overseas, iPad app on how to use smart boards, using smart devices to takes electronic meeting notes and.

Barangaroo, NSW, AU

 Collaborate with the Service Desk (Support Level 1), Infrastructure Management (IM), and Applications Management in the provision of TAM Services and the diagnosis and remediation of End User Computing. Achieve SLO targets and recommend/implement appropriate improvements to ensure TAM Service levels are met or exceeded. (Operational Excellence and.

Barangaroo, NSW, AU

The primary responsibilities for the Technical Account Manager (TAM) are to manage and own all ICT service related activities; act as the liaison between ICT and the Business Units regarding delivery of ICT services and solutions; foster and create positive business relationships with internal and external customers. Facilitates appropriate communications.

• Query databases using SQL in SSMS 2008 based on client specific requests.
• Create and design ad hoc reports using SSRS 2008.
• Using Symantec Backup Exec monitor backup jobs, restored data from backup tapes, troubleshoot failed backups, test tape drive health using HP Storageworks Tape Tools.
• Using Exchange Server 2003 and 2007, create new user mailbox, create/manage email aliases, track messages, manage send as permissions, manage full access permissions and manage distribution lists and groups.
• Create new user profiles using Active Directory, manage groups and permissions.
• Receive and respond to calls/emails from Clients relating to maintaining their I.T. infrastructure providing remote network support.

Macquarie University, NSW, AU

“Australian Hearing is one of the largest hearing providers in the world with a reputation for innovation and world leading practices. An Australian Government agency, Australian Hearing is dedicated to helping people manage their hearing impairment so they have a better quality of life.”Working as a member of the Service Desk team, I provided support for.

Gained extensive knowledge in procedure documentation.Developed a GUI that used Microsoft Access for entering data into a database. Gained extensive knowledge in working with Access. Was responsible for backing up sensitive auditing data from various machines throughout the plant. Carried out software testing for proposed applications being developed off.

Bsc Degree (Honours), Software Development And Computer Networking

Product Management