Ken Norris Email & Phone Number

Dallas, Tx, Us

Austin, Texas, Us

Lead the Unified Communications Engineering group, responsible for the design, engineering, implementation and operation of the Unified Communiations (UCaaS) platform for TPx Communications. We lead the company with deployment of cutting edge Enterprise business collaboration suite, IM&P and desktop sharing. My team has a wide range of responsibility from traditional telephony infrastructure, VoIP telephony infrastructure (SIP and MGCP), and Application Development . My personal scope of responsibility spans from market research, vendor analysis and selection to ongoing operations and capital budgeting of all UCaaS network elements.My Application Development group is responsible Continuous Deployment of Service Oriented software tools in support or our UCaaS applications. These range from Customer Order Designers, Order Provisioning Engines, Customer Migration Tools and Application Portals.As Director I have the responsibility to lead the architecture and design functions to ensure the network is positioned to meet customer needs now and future. I have direct responsibility for all aspects of the voice network budget planning and compliance. I am directly responsible for the success of all application upgrades and implementations, manage the vendor purchase and support relationship and provide strategic direction to the manager and engineers in the group.I am the face of UCaaS Engineering to internal and external customers. I build successful relationships with our internal partners to facilitate mutual success. Collaborate with Marketing for new product development and implementation.Examples of applications for which we have direct responsibility:Cisco (Broadsoft) Broadworks Feature ServerMetaswitch Call Feature Server & Universal Media GatewayMetaswitch Perimeta SBCAcme Packet Session Border ControllerRibbon (Sonus) PSX Policy ServerRibbon (Genband) C3 Softswitch, G6/G9 GatewayEmpirix E-XMS DiagnosticsOracle OCOM

During 6 year tenure with Mpower Communications my primary functions wereManager of Central Office EngineeringDirector of Operations, Southwest Region.Manager of Central Office Engineering, Primary areas of responsibility:Central Office - Capacity Management - Budgeting - Facilities - Transport - EnvironmentalsManager of Central Office Engineering was responsible for the team of engineers that designed and implemented facility and transport equipment in the Central Office and ILEC collocation points of presence. This team was responsible for 20 Central Office Locations and over 250 ILEC collocations. My team built infrastructure, transport and traditional switching infrastructure to meet capacity demands as well as being responsible for all the AC power, DC Power, Power Generation and all environmental equipment in the office. Equipment types:Nortel DMS-500 - Lucent 5ESS & LCS - Tellabs DACS - Sonet - DWDM - HVAC - Power Generation - AC/DC Power - Dslam - Digital Loop CarrierDirector of Operations, Southwest Region, Primary areas of responsibilityCentral Office - Demand & Preventive Maintenance - Operations Management - Process EngineeringAs Director of Operations, my team was responsible for the daily operations of all the central office and ILEC collocation equipment in a 4 state area for Mpower Communications. My team consisted of Switch Managers, Switch Technicians and Field Technicians responsible for all aspects of the physical office as well as the daily preventive and demand maintenance of the DMS-500 switching center and the collocation based Dslam and DLC equipment. I was responsible for establishing relationships with local Council of Governments for ongoing E911 facilities testing. Established relationships with industry peers for troubleshooting of Lerg and ported code issues between CLEC's. Built inter departmental relationships with Engineering, Sales and Customer Operations to ensure the highest possible customer service.

Dallas, Tx, Us

During 9 year Tenure at AT&T Wireless services my responsibilities spanned multiple positions, the majority of focus was upon Network Operations and Operational Management. Notable Positions held:Manager, Operations Maintenance Center (OMC)Project Manager, Cellular Digital Packet Data (CDPD)Manager, Cellular RF OperationsThese positions had a heavy focus on Operational Management - Process creation - Cross departmental work flowThe Operations Maintenance Center was a newly created group within AT&T. Building this team from ground up entailed creating job positions and group structure, finding and hiring talent for the positions, determining work flows and processes, and establishing working relationships with existing Switching and RF operations groups. The OMC was responsible for:-Surveillance of the AT&T Wireless production network-Daily management and dispatch of technicians for trouble reports and demand maintenance-Assume leadership role in instances of Network Impairments-Root Cause Analysis investigation and reports for network impairments-Management of the Vendor support organization and relationshipThe Project Manager for Cellular Digital Packet Data (CDPD) was responsible for managing the deployment of new data equipment to the existing cellular network. The challenge of this position was working with the local implementation and operations groups to meet deployment deadlines, with no direct lines of control or authority. Success relied upon building relationships with local groups and management. The PM role was responsible for:-Network Deployment timeline-Network Service Quality reports-Building successful relationships with Operations PersonnelThe Manager of Cellular RF Operations role was responsible for the demand and preventive maintenance of the cellular radio sites and system, including the tracking and identification of interfering foreign carriers.

Washington, Dc, Us

Master Of Business Administration (Mba)

Master Of Science, Information Technology And Management

Bachelor Of Science, Business Administration, Economics