Kenneth Nutter Email & Phone Number

Ashburn, Va, Us

Ashburn, Va, Us

Reston, Virginia, Us

Driving the current and future strategies for direct consumer digital platforms across the online shopping, buying and ownership experiences for the Volkswagen Brand in the US. As the automotive industry and VW accelerate down a digital first path, my team and I will ensure our tools for engagement are best positioned to meet the customer in how they want to engage with us with simple, convenient, personalized and seamless ways.

Reston, Virginia, Us

Reston, Va, Us

Atlanta, Ga, Us

Lead and mentor three cross functional development teams across diverse business domains and technologies. Direct development and support for dealer sales incentive management program responsible for $3B in annual dealer payments. Champion digital transformation with business teams, and ensure financial systems keep pace with digitization of Mercedes-Benz USA business areas and dealer partners.• Supported, developed, and ensured availability of Mercedes-Benz USA retail vehicle incentive program, remarketing pricing system and dealer performance bonus system.• Championed upgrade of Mercedes-Benz USA IT strategy, embracing and converting all application teams to DevOps model.• Product Owner for $2M development project, re-imagining MBUSA variable dealer margin system, enabling business teams to directly manage program, KPIs, and inter dependencies, saving IT 320-person days of development effort per year.• Developed and implemented strategy to require common UI/UX into new products which saved on average 3 weeks during requirements gathering per project. • Managed development and support team for residual pricing model for used off lease vehicles, pricing $2.5B in vehicle inventory per year.• Supported operational excellence and business efficiencies by championing MBUSA wide adoption of JIRA for use by business, application development, and support teams, providing end-to-end transparency of IT to business.• Implemented utilization of virtual desktops for offshore development teams, saving average of 15 days of effort on infrastructure and network teams for each request.• Championed and supported creation of centralized BI department to enact data governance and standards within MBUSA

Atlanta, Ga, Us

Developed, supported, and innovated Mercedes-Benz, USA internal master data management system for dealership related data. Led multiyear $3M managed service contract comprising 2 on site and 6 off shore developers across multiple technology stacks and skill sets. Managed and was accountable for dealer variable margin application responsible for $1.7B in payments per year. Championed and implemented JIRA for application development and maintenance within dealer data management team. • Maintained and enhanced MBUSA dealer financial reporting system using machine learning and dynamic ranging, ensuring accurate statements have been submitted monthly.• Planned product roadmap to migrate 6, over 20-year-old Java applications to modern technology stack inclusive of database and associated services, achieving 1st step in strategic digital transformation of Mercedes-Benz USA.• Developed and maintained internal dealership audit risk evaluation tool, enabling audit team to report, track, and coordinate audit activities across 6 auditors, and facilitating $10M in dealer charge-backs since inception.• Directed development effort for sales and after sales field team, standardizing reporting suite based on micro services architectures, IBM Datapower, IBM API Connect, and IBM WebSphere ecosystems.• Led development and maintenance effort of iOS facility inspection tool for use by 50 field representatives, inspecting dealerships for adherence to facility standards.

Atlanta, Ga, Us

Conducted extensive analytical and ‘eyes on the ground’ research into Mercedes-Benz USA strategic dealer network expansion. Planned and assisted in implementation of 2 dealer image programs. Led executive level network review committee where network matters were discussed, considered, and acted upon. Participated as product owner in development of dealer performance review program to score dealership performance across network over 8 weighted KPIs across sales, service, customer experience, and financial performance business domains. Developed facility inspection program to ensure franchised dealerships were adhering to standards and facility maintenance.• Ensured that Mercedes-Benz USA rights were maintained through dealer agreement by working with regional franchise manager and regional general manager, implementing and enforcing network actions.• Actualized road map and action plan for implementation and execution of Mercedes-Benz USA strategic dealer network expansion through 2020, taking network from 361 to 392 franchised dealerships in US market.• Created and implemented AMG Performance Center strategy in conjunction with AMG product management (US and Germany) and dealer network team to 150 dealerships in US market, enhancing brand awareness, and increasing sales by 20%.• Developed network action tracking database and reporting, facilitating easy follow up on corrective actions within network development team.• Implemented business process management tools, streamlining administrative functions such as ownership changes, buy / sells, and new dealer point applications.

Atlanta, Ga, Us

Analyzed plan and implement systems areas of Vehicle Distribution and Logistics. Acted as liaison between information technology and business areas, and ensured timely implementation of system development and enhancements. Developed standardized training class on systems to field, dealer, and headquarters staff. Consolidated 30 regional month end sales and market share reports across 4 sales regions into single report generated within 1 hour, and saved 5-person days of effort across regions.• Led investigation and pilot of new vehicle allocation methodology, utilizing balanced day supply designed to smooth vehicle allocations when production levels varied month-to-month.• Managed development team responsible for creating a mobile version of dealer contact system, providing access to vehicle inventories and trades for dealer employees anywhere any time.• Participated as product owner in real time reporting upgrade, utilizing flash, Ajax, and service architecture, moving away from traditional mainframe reporting screens, and saving 20% mainframe utilization during sales month end close activities.

Atlanta, Ga, Us

Implemented and administered Mercedes-Benz USA distribution policies and procedures with regions and dealer network in compliance with established standards. Established and communicated monthly vehicle wholesale forecast to executive management and finance. Tracked and reported to executive management grey market export activity occurring in US. Provided support to dealers and region regarding vehicle information, ETAs, production status and trades.• Strengthened and enforced Mercedes-Benz USA vehicle export policies, and established sales compliance office addressing issue of new vehicle exports to other countries by establishing 8% MSRP chargeback for identified vehicles, reviewing dealer appeals, and ensuring all possible means were taken to prevent vehicles from being sold to exporters.• Created known exporters list for Netstar (MBUSA’s dealer contact portal), enabling dealers to search for known exporters prior to retailing vehicle.• Managed special edition vehicle allocation and processes, creating special editions.

Atlanta, Ga, Us

-Reviewed customer surveys and contacted them back to discuss their comments, concerns, and any issues they might have had with their vehicle, dealer, or MBUSA.-Assisted regional staff in resolution of a wide array of customer issues.-Developed tracking processes for various out bound call initiatives to keep track of customer responses to ad-hoc surveys conducted by the Survey and Follow-Up department for various departments within MBUSA.-Responded to customer inquiries received via email.-Assisted Roadside Assistance Department during peak hours in the call center to assist customers in need of help while on the road.

Co-founded the Blurgallery and 81 Dollar Productions to provide photography and video production services to the northern New Jersey and New York metro markets. We specialized in providing digital services and options to better meet our clients needs imaging and video needs. From weddings to head shots, car clubs and everything in between we worked tirelessly to exceed our customer's expectations.In 2005 we wrote, produced, directed, and filmed a digital pilot called "Fork the World" which was a comedic episodic take on "Good Eats".

Us

Responsible for taking guarantees on payment of container storage for Maher Terminals, a large port operator in Northern New Jersey. Developed tools that kept overtime charges for container x-ray inspection current for importers to ensure they were aware of additional demurrage charges on each container.

Responsible for day to day accounts payable activities ensuring that all bills due were paid within terms to guarantee discounts. Reviewed facility and personnel expense reports with company owners to ensure they were fully aware of the expenses each facility and manager were incurring on a weekly and monthly basis.

Bs, Management

Mba, Business