Kenny Bain Email & Phone Number

• A Telco / IT / ICT Managed Service professional with a BA in Management and 30+ years’ experience in Program / Project Management, Organisation / Team Build, Network Operations and Service Introduction• A Program (MSP) and Project (Prince II) Manager, experienced over the full project delivery spectrum• Good Customer interactions, I’ve worked within Customers’ own senior management teams • Fully Customer focused and goal driven, delivering excellent Customer Service and Service Solutions• A versatile and innovative team manager with skills transferable to any technical projects, service delivery, operations or professional services team. Strong leadership and communications skills, able to operate at all organisational levels and interface with customer, senior stakeholders and service teams• Ireland / UK and International experience having managed teams diverse in both geography and culture• Able to work in high pressure situations. Good analytical and decision making skills. First Foot on the Ground in new transition / transformation projects to establish full operations organisations from scratch• Experienced Vendor Manager, having established contracts and implemented governance & performance measures (KPIs and SLAs) to ensure vendor contract obligations are fully fulfilled• Commercially aware with sound business acumen. Experienced in planning / managing budgets, negotiating new and / or extension of contract and defining / implementing KPIs and SLAs• Qualified Business Coach. I use this learning for mentoring / development of individuals and / or teams• Excellent knowledge of process frameworks (eg. ITIL) utilised during numerous Business Process Engineering / Re-engineering activities• A systems literate professional communicator and influencer (MS Suite - Word, Excel, Powerpoint, Outlook, as well as Excel, BI for data analysis, Visio for process flowcharts and MS Project)

Listed skills include Telecommunications, Managed Services, 3G, Lte, and 46 others.