Kenny Downs Email & Phone Number

Colorado, United States

Customer Problem Diagnosis and Resolution: Diagnosing and resolving customer lawn care problems through effective communication, service calls. This involves identifying issues such as pest infestations, disease, or nutrient deficiencies and recommending appropriate solutions.Training and Mentoring: Assisting in the training and mentoring of new hires, ensuring they understand correct application techniques, safety protocols, and customer service practices.Lawn Application Administration: Administering timely and accurate applications of fertilizers, pesticides, herbicides, and other lawn care products to residential properties.Customer Relationship Management: Recommending additional products and services to new and existing customers based on their needs. Providing accurate information about TruGreen's offerings and benefits to enhance customer satisfaction and retention.Quality Assurance: Conducting quality checks and inspections to ensure accurate and consistent application of lawn care products. Adhering to company standards and regulatory requirements to maintain the highest level of quality in service delivery.Record Keeping and Documentation: Maintaining accurate records of applications, service calls, customer interactions, and other relevant information. Completing necessary paperwork, digital documentation, or electronic systems to ensure proper tracking and reporting.

Boulder, Colorado, United States

Technical Support: Providing technical assistance and support to end-users via phone, email, or chat. Responding to inquiries, troubleshooting software and hardware issues, and guiding users through problem-solving steps.Issue Resolution: Diagnosing and resolving technical problems related to computer systems, software applications, network connectivity, and peripheral devices. Ensuring timely and effective resolution of reported issues to minimize downtime and maintain user productivity.Customer Service: Delivering excellent customer service by actively listening to user concerns, empathizing with their issues, and providing clear and concise instructions or explanations. Demonstrating patience and professionalism in handling customer inquiries and ensuring a positive user experience.Incident Management: Logging and documenting all reported incidents, including relevant details such as issue description, troubleshooting steps taken, and resolutions provided. Following established protocols for incident tracking, escalation, and resolution.Software and Hardware Setup: Assisting users with software installations, configurations, and upgrades. Providing guidance on hardware setup, including computer systems, printers, scanners, and other peripheral devices.Training and Knowledge Sharing: Educating end-users on basic software functionalities and best practices. Creating and maintaining user guides, FAQs, and knowledge base articles to enable self-service and improve user proficiency.Confidential Information Handling: Handling confidential information with discretion and maintaining data privacy and security standards. Adhering to company policies and procedures for handling sensitive data, including personal health information (PHI) and financial details.Continuous Learning: Keeping up-to-date with emerging technologies, software updates, and industry trends.

San Francisco, Ca

Migrated legacy Ruby and CoffeeScript components using React and JavaScript.QA Testing using Jest.Part of an Agile team which used Jira to assign and review engineering tasks.

Atlanta & San Francisco

Guest Service Management: Overseeing and managing all aspects of guest service operations to ensure a positive and memorable experience for customers.Team Leadership: Supervising and leading a team of valet attendants, drivers, and other guest service personnel. Providing guidance, training, and support to ensure the team performs efficiently.Account Management: Developing and maintaining strong relationships with clients and key stakeholders. Understanding their needs and expectations to deliver exceptional service and drive customer satisfaction.Operations Coordination: Coordinating and executing the day-to-day operations of the valet and guest service department. Ensuring smooth and efficient traffic flow, valet parking, and vehicle retrieval.

San Francisco, Ca

Studied Full Stack Web Development with a focus in Front End Development.Intensive use of: HTML, CSS, JavaScript, JQuery, Node.js, Mongoose, MongoDB, and Express.js.Some familiarity with: Python, PostgreSQL, Django, React, Sass, Bootstrap, and Materialize.Completed Capstone Project: "See" Mobile Web App.Completed three Group Projects with several teams of developers.Completed one ''Collabathon'' Project with a team of designers in a 24 hour time period.

Lagrange, Georgia

Collaborated with worship director to plan worship sets. Ran sound each month for live services and rehearsals.

Lagrange, Ga

Interacted with 50-100 customers on a daily basis, and maintained customer database.Informed guests and members of upcoming programs and classes.Handled payments, while also acting as a liaison between department heads and customers, instructors, and renters.Maintained Database of Members and Customers.

Web Development

Completed full-time Full Stack Web Development immersive that included over 480 hours of training over 12 weeks. Learned practical.

Bachelor'S Degree, Music Production

Studied Music Production, Audio Engineering, Music Business, and Guitar.

Certificate Iv, Worship Arts

Activities and Societies: Worked with children from Nursery through Middle School as a team leader and musician for both departments. Team.

Certificate, Web Development