Kenny Eck Email & Phone Number

Chapel Hill, NC, US

Charlotte, North Carolina, United States

Billing Design Architect

Cary, NC

Cary, NC

• Responsible for running, auditing and approving four monthly bill cycles.
• Supervised and created custom reporting which consists of writing the requirements, coming up with the design, coding, and auditing for customer invoices and multiple Ad-Hoc queries and data needs throughout the.
• Daily tasks include problem-solving, technical and analytical skills which require critical and creative thinking to develop processes for internal users/ external dealer, sales relationships.
• SQL DBA collaboration with coding billing projects, processes, and procedures to ensure accuracy and calculations before finalizing bill cycles and sending invoices to customers.
• Validated, tracked, and managed more than 350 daily call record files from 25 different carries and switches for customer and CABS usage.
• Handled complex billing inquiries via telephone and case management / ticketing system.

Denver, CO

• Worked as an outsourced Telecom Manager for companies that did not have a Telecom resource in-house.
• Monitored Telecommunications invoicing and resolved billing issues where discrepancies existed.
• Configured installations and troubleshooting of voice and data lines for temporary locations.
• Coordinated with equipment vendors to help resolve installation trouble tickets.
• Generated inventory reports as required that showed customer detail, lines, features, descriptions, and totals.
• Discussed VoIP concerns with customers and joined seminars to learn more about VoIP.

Cary, NC

• Managed installations and orders for Local, Long Distance, Internet, ISDN, and other services for entire markets by coordinating network operations, vendors, field technicians, and clients.
• Designed, diagrammed, and prepared quotes for ISDN-PRI, BRI, DS0, T1 and multi-point data networks for clients through coordination with multiple carriers.
• Provisioned complex Local services via Internet and Fax for Resale services.

Raleigh, NC

• Programmed local exchange voicemail and enhancements within the Glenayre platform for a nationwide market.
• Assisted field technicians and the translations group with testing of voicemail functions and hunting during T1 cutovers.
• Trained sales staff on proper procedures, functionality, and features of local exchange voicemail offerings.

Raleigh, NC

• Answered the highest number of inbound customer calls in the paging call center while programming and training new hires.
• Responsible for resolving issues for major accounts concerning upgrades, billing changes, and shipments.
• Supervised suspension of customers paging services for past due accounts in collections.